We are seeking a highly skilled and experienced Network Engineer to join our dynamic team. You won’t just be the highest level of network support for clients; you're shaping the technological landscape of diverse clients, each with their unique set of challenges and objectives. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you.
Position Responsibilities:
- Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.
- Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.
- Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.
- Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
- Maintain up-to-date documentation of clients' IT systems and infrastructure.
- Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.
- Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.
- Onsite reactive support for clients with technical issues.
Qualifications
- Familiar With the Following:
- Server Operating Systems
- Installation, configuration, and troubleshooting
- Configure file, print, and remote access services
- Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup
- Enterprise Email support of Microsoft Exchange/Exchange Online.
- Virtualization Technology
- Advanced Configuration and Troubleshooting of Network Infrastructure including:
- VoIP (Cisco)
- Layer 2/3 Switches
- Routers
- Firewall
- NAT
- Cisco Call Manager
- Spanning Tree Procotol
- Working Knowledge of Microsoft SQL Server
- Working Knowledge of Wireless Technologies
- Other Preferred Technical Knowledge
- Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
- Understanding of the relationship between switches, patch panels, and connecting nodes to a network
- Understanding of High Availability / Load Balancing solutions
Credentials and Experience:
- Minimum 4 years’ experience in the following:
- Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
- Cisco Switching/VLAN/Routing/Firewalling Support
- Server Hardware Technologies (CPU/RAID/SCSI) Support
- Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
- Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP, VCP, Network+
WHAT’S IN IT FOR ME?
- Health, Dental, Vision Insurance
- 100% Company-paid Disability Insurance/Life Insurance
- Paid Time Off
- 401K Matching
- Paid Certification Training
- Team Building Activities
- Monetary Tenure Recognition
- Community Involvement / Career Development Day
Professional Overview
- In business since 1984
- Large regional business with 6 offices in 5 states across the Midwest & Southeast region
- Ranked as a top managed services provider by Channel Futures since 2008
- Named a best place to work in Kentucky since 2015
- Distinguished as a SOC 2, Type II certified company
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.
NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.
Notice for Prospective Candidates:
- Only emails from personsname@netgainit.com should be trusted.
- We are aware of active recruitment scams using the NetGain Technologies names, in which individuals pose as our recruiters and post fake job openings and make fake job offers on the internet. Please note, we will never do the following:
- Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
- Make an offer of employment with conducting multiple rounds of interviews by phone, virtual or in person.
- Ask a candidate to cash checks to buy equipment on behalf of NetGain Technologies.
- Ask candidates to make a payment to be considered for a position.
- Make early requests for the candidate's personal information such as date of birth, passport details, credit card numbers, bank details, social security numbers, etc.
- Please note that we will only ask for more sensitive personal information in connection with a background check after an offer is made.