Company Description

The BitWorks, Inc. is a computer services company located in Taylors Falls, MN. We offer a range of computer services, including PC and Apple (Mac) repair, malware/spyware/adware removal, upgrades, data backup and transfer, hardware replacement, printer repair, installs, and business network support. We also provide services for Internet website design, website hosting, and search engine optimization. With a focus on the western Wisconsin and Twin Cities Metro area, The BitWorks has friendly, expert technicians and extensive experience in handling all technology-related needs.

Role Description

As an MSP Operations Manager, you will play a pivotal role in transitioning our break-fix computer shop into a Managed Services Provider (MSP) model. This role requires a blend of technical expertise, leadership abilities, and sales acumen. You will oversee the day-to-day operations of the MSP division, ensuring smooth service delivery, client satisfaction, and revenue growth through effective B2B sales strategies. This is an onsite role.

Responsibilities

Transition Management - leading a transition process to a managed services model while collaborating with senior management to establish clear objectives, timelines and performance metrics.

Service Delivery Oversight - supervising the delivery of services to clients and ensuring adherence to service level agreements and quality standards looking for continuous improvement opportunities.

Technical Expertise - with a strong understanding of IT infrastructure, networking, cybersecurity and cloud technologies working with senior staff to provide guidance to support services staff.

Client Relationship Management - cultivating relationships with clients understanding their business and IT needs, conducting regular client meetings and fulfilling the role of trusted client advisor.

B2B Business Development - developing and executing sales strategies to acquire new clients along with collaborating with sales team to prepare proposals, negotiate contracts and close deals.

Team Leadership and Development - leading, mentoring and motivating a team of professionals that spans multiple locations fostering a culture of collaboration and excellence and promoting a work environment that encourages teamwork, accountability and continuous learning.

Qualifications

Business Operations and Operations Management
Analytical Skills
Program Management
Finance
Excellent organizational and time management skills
Strong problem-solving and decision-making abilities
Experience in the technology industry is a plus
Bachelor's degree in Business Administration, Management, or related field

The BitWorks, Inc.

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