Tyreec' Hines

Experience: Monitoring networks for security breaches Preparing reports regarding system activity, suspicious or otherwise, and security metrics

Evaluation of the existing IT infrastructure and seeking improvements

Liaising with management and users regarding IT security systems and procedures

Assist in the creation of an incident response plan or disaster recovery plan

Test and implement the incident response plan

Utilize alerts from endpoints, IDS/IPS, NetFlow, and custom sensors to identify compromises on customer networks/endpoints

Perform junior- to intermediate-level review of massive log files, pivot between

Data sets, and correlate evidence for incident investigations

Pass triaged alerts to senior-level SOC personnel and assist in identifying malicious actors on customer networks

Document analysis, findings, and actions in a case/knowledge management system

Support senior-level SOC personnel with the creation and distribution of incident reports to customers and higher headquarters

Respond to NDCI reports that come through emails, phone calls, and Remedy tickets daily

For Remedy ensure the submit date column has been added to make sure tickets are worked in a timely manner

Provide NDCI form to user reporting spill

Confirm NDCI form is filled out correctly and Original Classification Authority (OCA) has been verified by agency

Send Initial Notification on NIPR : JSP External Communication - Notify via email to : Customer(s), ITM, Component Security Managers (CSMs), Information System Security Officers (ISSOs), and any other identified affected users

•Coordinate with DISA, Service Desk, Mobile/Wireless Team, ServerOps, VIP Team, and Backup Team •Submit Remedy tickets to proper teams

•JSP Internal Communication : Update CMI spreadsheet Commander's Critical Information Report (CCIR) when required

• Track all open Remedy tickets and escalate to government when required

Closed NDCI once all actions are completed and create invoice for government review.

2023 : Present

Leidos

SOC Cybersecurity Analyst

Documents Incident with detailed break-fix steps and resolution in Remedy ticket tracking system.

• Provides advanced Customer Service and Support.

• Communicates with high profile customers in a professional and courteous manner.

• Performs installs, upgrades, and configures customer-specific hardware and software.

• Accepts warm transfers from other technicians to continue remote support.

• Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.

• Provides remote and on-site troubleshooting for hardware and software support.

• Troubleshoots and supports Windows operating systems, advanced MS Office product issues, and other IT issues.

• Upgrades software components as required.

• Provides customers with network technical support.

• Instructs customers and support staff in use of equipment and software.

• Possesses the ability to complete multiple simultaneous projects in a timely manner.

• Interfaces with infrastructure, Network Operations, database, and development personnel.

2023 : 2023

GCyber

EUD Express Deck-side hardware Technician Tier 2

Greet customers in person at the Pentagon Joint Service Provider (JSP) walk-up help desk.

• Provide timely and courteous responses to customer requests and incidents.

• Record all work in the Government-managed ticketing system.

• Evaluate, prioritize, resolve and/or escalate all tickets to the appropriate Tier-level support.

• Maintain full ownership of each ticket through the lifecycle of the ticket, updating notes and progress through resolution and ultimately closure.

• Answered user inquiries to resolve computer software or hardware operation problems.

• Conferred with staff, users, and management to establish requirements for new systems or modifications.

• Collected, analyzed, and reported on data for use in operational planning.

• Installed and performed minor repairs to hardware, software, or peripheral equipment.

• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

• Inspected equipment and read order sheets to prepare for delivery to users.

• Assisted customers with various types of technical issues via email, live chat, and telephone.

• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

• Provide onsite incident management during normal working hours for NIPRNET, SIPRNET, JWICS and special access systems and equipment.

• Provide PKI Trusted Agent (TA) support, this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.

2022 : 2023

GCyber

Help Desk Specialist

2019 : 2022

Howard University Hospital

Food Service Worker

Company: Leidos