Thomas Helmer

Information Security Engineer | CCNA | Security+ | Secret Clearance

Cincinnati, OH, United States

Details

Education: University of North Carolina at Chapel Hill

2001 : 2003

University of North Carolina at Chapel Hill

2001 : 2003

Experience: 2022 : Present

Belcan

Information Security Engineer

2018 :

Titan Communications

Founder

2019 : 2022

Belcan

Network Administrator

Manage all aspects of triple-play service delivery at FTTX properties in the South East utilizing G-PON and Active Ethernet Technologies

Perform Tier 1, 2 and 3 Network and Video troubleshooting and engage vendors when needed

Install and Provision all G-PON equipment for service delivery

Manage equipment, circuit and technology upgrades and transitions as well as new FTTX property launches

Obtained Cisco and Zhone GPON Certifications to increase productivity and department efficiency

Network Administration, design and router configuration

Work with vendors to assist with Sales Engineering for new opportunities

2013 : 2018

Hosted America

Director of FTTX and Field Services

Fusion Arc splicing of fiber infrastructure utilizing V-Groove and Core alignment splicers.

Troubleshoot and maintain wiring, triple-play services, and equipment on service networks (GPON, BPON, Active Ethernet, and Coaxial Plants)

Assist Network and Video Engineers on property/plant-wide issues while troubleshooting and making repairs in head-ends/MDF’s and site routers

Installed PON, VOIP, networking and digital cable hardware

Reviewed other technician’s installations and maintenance practices to ensure quality

2012 : 2013

Hotwire Communications LLC

Field Operations Technician

Company: Belcan

Years of Experience: 20

Spoken Language: English

Skills Account Management, Broadband, Business Travel, Cabling, Call Centers, CCENT, CCNA, Cisco Certified, Cisco Networking, Cisco Systems Products, Contract Negotiation, CRM, Customer Relations, Customer Relationship Management (CRM), Customer Retention, Customer Satisfaction, Customer Service, Data Center, Enterprise Networking, Ethernet, Event Marketing, Event Planning, Fiber Optics, Internet, Interpersonal Skills, IPTV, Management, Marketing, National Account Management, Network Administration, Networking, Optical Fiber, Problem Solving, Routers, Sales, Sales Management, Sales Operations, SAS, Software Documentation, T1, Teamwork, Telecom Infrastructure, Telecommunications, Telephone, Television, Troubleshooting, Voice over IP (VoIP), VoIP, Wireless, Wiring

About Enterprise Network Engineer with experience managing Cisco ACI, Cisco Wireless Controllers, Cisco ASA/VPN, Cisco, Dell and Force10 Switching, Palo Alto firewalls, Linux based firewalls, ACLs, UPS Systems (power load and sizing determinations), Zabbix, Cisco DNA Center, SmartNET and documenting network topologies in Visio.

Office and Data Center equipment rack designs and installations. Migrating firewalls from/to multiple platforms, enterprise-wide life-cycle equipment upgrades and equipment determinations.

Working knowledge of Python, Linux, Viptella SD-WAN and VMWare vCenter/Host management, Active Directory.

I enjoy working with and expanding my skillset in all things technology, currently focusing on CCNP Enterprise and CCNP Wireless certifications.