Serge Lalanne

Associate Cybersecurity Analyst

Los Angeles, CA, United States

Details

Education: California State University, Northridge

Bachelor's degree

Information Technology

University of Phoenix

2014 : 2016

Experience: 2023 : Present

Patterson Companies, Inc.

Associate cybersecurity Analyst

- Troubleshoot and run SQL codes to resolve software issues

- Create reports and assist in submitting insurance claims within Dolphin Management Software

- Provide training to offices and doctors about software features and how they can be used to maximize proficiency and patient experience

2019 : 2023

Dolphin Imaging & Management Solutions

Information Technology Technician

2018 : 2019

Realtor.com

Account Manager

2017 : 2018

Select Funding

Account Executive

Provide great customer service

-Resolve any issues guests may have

-Communicate with management about customer needs

-Effectively communicate with guests, management and other employees

2008 : 2017

BJ's Restaurants, Inc.

Waiter

Company: Patterson Companies, Inc.

Years of Experience: 15

Skills Bilingual Communications, Multitasking, Problem Solving, SQL, Time Management

About Growing up, I always thought I wanted to be a doctor to help people. I started my college carrier as a Biology major. After two years of study, I switched my major to Computer (database management) because that is what truly excited me, and I could help others as well.

I currently work as a Tier II IT support technician for Dolphin Imaging & Management Solution. Dolphin creates superior custom technology solutions for dental and orthodontic offices worldwide. Through my three years with Dolphin, I have worked with an excellent team and have gained a lot of knowledge and experience in troubleshooting and fixing software, network, and hardware-related issues.

One of my proudest accomplishments is being promoted from Tier 1 to Tier 2 technician within two years. Coming into this company, I lacked confidence in my ability to learn and apply the skills necessary to be successful. My confidence has grown exponentially with experience.

At my core, I crave and seek knowledge; I am the type of person that asks a lot of questions and seeks to understand how things work to accomplish the task assigned to me.

I am currently in the process of pursuing a career in Cyber Security. I am using several resources, such as tryhackme.com, to gain the knowledge and skills needed to be successful in the field.

Please feel free to reach out to me via LinkedIn or email me at sergelalanne2012@gmail.com