Samuel R. Wilkerson III, CISSP MSCSIA MBA
Education:
Master of Science - MS
Cyber Security & Information Assurance
WGU Texas
2018 :
Master of Business Administration (MBA)
University of Phoenix
2010
Bachelor of Science (BS)
Management
University of Phoenix
2008
Experience:
• Orchestrate overall relationship with assigned clients, which includes Growing adoption, ensuring retention, and happiness
• Advocate customer needs/issues cross-functionally and program-manage customer concerns
• Assist and provide expert deployment, operational standard methodologies and establish an Armis Center of Excellence
• Deliver and assist in webinars or workshops to help customers demonstrate the full value of Armis solutions and lead periodic partner meetings
• Provide insight with respect to the availability and applicability of new products and features
• Support Training and Enablement in identifying and recommending staff training opportunities
• Identify in cooperation with the Account team the key success criteria for Armis deployment and drive customer happiness
• Deliver and assist in webinars or workshops to help customers demonstrate the full value of Armis solutions and lead periodic partner meetings
• Act as the Armis liaison for Armis technical inquiries, issues or escalations. as needed
2022 : Present
Armis
Enterprise Customer Success Manager
2021 :
Collin College
Cybersecurity Adjunct
• Drive product adoption and customer retention via periodic touch points and reactive engagements using the Smart Touch engagement model.
• Leverage voice of the customer programs such as NPS to drive action based on customer feedback
• Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests.
• Work with internal stakeholders including Support, Engineering, Product Management and Sales to advocate customer needs, drive product usage and identify growth opportunities
• Maintain in-depth understanding of company technology, products, and services.
• Collect customer success stories which can be used in customer reference programs
2021 : 2022
Imperva
Customer Success Manager, Cloud/On-Prem
• Acted as the main point of contact for Imperva’s managed based customers
• Was responsible for proactively managing customers’ security environments and any other technical issues that may arise within those environments
• Assessed customer's technical environment, planning, installations, and configurations
• Made proactive steps to constantly improve customers’ infrastructure
• Worked on escalations with the Support and R&D teams
• Resolved worldwide customer support issues and provided on-call support, as needed.
• Inspected and analyzed web application traffic over HTTP/HTTPS protocols
• Identified specious web/DB application behavior and took action in the appropriate manner.
• Analyzed and responded to customers’ web application penetration tests reports
• Enriched the team knowledge base by writing/documenting technical solutions and by performing live technical training sessions
• Worked alongside professionals in Product Support, Engineering, QA and Sales Engineering
2018 : 2021
Imperva
Managed Service Engineer - Web and Database On-Prem (Security)
2020 : 2021
North Central Texas College
Cybersecurity Adjunct | Cirrculum Developer
Company: Armis
Years of Experience: 11
CISSP, CCNP (in progress), AWS CCP, AWS Solutions Architect Associate, CCNA R/S, CCNA Security, CEH (expired), Security +, Certified Scrum Master (expired), Imperva Web Security Specialist, Imperva Database Security Specialist
Experience at a glance:
15+ years of IT experience (troubleshooting and maintaining Windows, Mac and Linux-based systems)
5+ years of Networking familiarity (break/fix, implementation/deployment, and general maintenance of Cisco, FortiGate, Checkpoint and other related networking products)
6 years of Security experience (threat and trend analysis, malware assessment, administration, etc.)
5 years of coaching, training and mentoring expertise in instructing team members in the utilization of new and old systems and technologies for improving business growth
• Capable of designing, developing, implementing and maintaining network security solutions
• Aptitude to provide support to Security and Operations teams to solve correct technical challenges related to implementation of security solutions
• Proficient in evaluating the security posture of Network and System environments, and providing corrective recommendations
• Experience applying security principles, methodologies, and controls to new and emerging technology
• Skilled in testing, deploying, and implementing patches to vulnerabilities on security-related hardware and software
• Ability to establish and maintain processes and models to discover and remedy security incidents detected by network security appliances
• Document knack in creating, documenting, and implementing security baseline configuration settings for systems in the enterprise
• Experience in identifying relevant audit log sources and configuring logging between the source and SIEM solution
• Capable of writing, testing and implementing log monitoring correlation rules in the SIEM solution
• Skilled in dealing with changing priorities and multi-task several projects
• Team player with high level of dedication and commitment, whose capable of working in a cross-collaboration teaming structure with other IT infrastructure teams, including data center, storage, service desk, security, and applications
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