Robert Hadley

Education: Master of Information Security, Data Security Assurance



Champlain College

2021 : 2022

Bachelor Degree

Cybersecurity

Champlain College

2016 : 2020

Master of Health Care Adminstration

Health Care Informatics

Saint Louis University

1993 : 1997

Bachelor of Health Science

Clinical Laboratory Sciences

University of Missouri-Columbia

1991 : 1992

BS Ed

Science Education

University of Missouri-Columbia

1987 : 1991

Experience: Directed and managed a 36 FTE organization and $15 M contractor budget that drove SPI data discovery, application/database security logging and alarming and 7 other compliance remediation programs including OS patching, OS vulnerabilities, database vulnerabilities, data leakage investigations, bug bounty management, RIMs management across a Fortune 11 technology company.

Drove the development of an accelerated plan for an enterprise database security logging program that resulted in rationalization of an existing platform, progress to complete priority onboarding with a 66% reduction in time, and with a budget reduction of $1.3 M.

Drove the developing in an enterprise social media compliance program, inclusive of policy changes, training updates, scanning program development, password hardening, and desktop agent changes. As a result, two pilots for scanning program delivery have been approved and managed change occurred corporate-wide on new expectations for sensitive data management.

2020 : Present

AT&T

Director - Cybersecurity - Data Protection Assurance

Directed and managed a 132 FTE organization and $20 M budget that delivered business-critical projects across 5G, SDN, Cloud, human capital, revenue management, customer contact, and merger portfolios with the strategic sourcing of multi-disciplinary technology talent.

Led skills-based engagement solutions for 9 multi-year value streams across 18 combined organizations, resulting in the deployment of 327 combined technologists, delivery of features and solutions across product, government, and enterprise solutions with value in excess of $1.2 B.

Conceived and managed the delivery of a self-service staffing model inclusive of tooling, culture modernization, and capacity-based staffing across an organization of more than 800 assignable software professionals in 7 geographic locations. Delivered highest organizational employee satisfaction and talent utilization while driving business unit annualized savings of >$4.7 M.

Directed the definition and delivery of talent redeployment program across business case development, screening, skill pivot learning, and assignment redelivery that resulted in the displacement of 240 contractors with 180 employees, resulting in savings of $7 M, the retention of employee talent, and 30% workload efficiency.

Drove the delivery of a capacity based staffing model across an organization of more than 800 assignable software professionals in 7 geographic locations, resulting in enhanced client and team member satisfaction and organizational annualized savings of $4.7 M.

Drove the delivery of a relationship model for the staffing of critical project team resources that resulted in the reallocation of 136 FTEs in 45 days and financial alignment of more than $10.2 M, resolving an organizational budget variance.

2015 : 2020

AT&T

Director - Technology - Flex Force & Centralized Delivery

Directed and program managed a 24 FTE organization that defined, delivered and automated AT&T’s Software Development Life Cycle (SDLC) process for AT&T’s technology projects, resulting in 821 enterprise project tools and 1385 associated SDLC enhancements to the AT&T enterprise, as well as $159.7 M of cost avoidance and savings with cycle time reductions, improved cost management, and project management simplification.

Drove organizational change management across 32 process and process automation releases, inclusive of funding, requirements development, testing, training, and support plan delivery for 40,000 IT and business practitioners with an enhancing year-over-year budget of $42.3 M. Delivery included stakeholdering with practitioners and leadership with organizationally delivered communication, training, and support planning.

Directed the definition and delivery of a scrum-based Agile methodology that was institutionalized across AT&T Technology Development and led an associated transformation program that resulted in more than 25% of AT&T’s technology projects leveraging the methodology within 12 months & cost avoidance of $10.2 M. Current adoption of this methodology exceeds 40% of all AT&T Technology projects.

Drove corporate and IT compliance expectations into AT&T’s SDLC, leveraging thin solutions and mechanization for product accessibility, requirements, visualization, role based security, SOX, and Sensitive Personal Information (SPI) management. As a result, compliance expectations were met by the IT organization within corporate control limits and with institutionalization of IT workflow changes with cost avoidance of $9.7 M.

Drove the delivery of unification of IT cost management between merged IT organizations, resulting in a common and simplified model for budget and estimate management and simplification of cash management for the AT&T IT organization and cost avoidance of $17.2 M.

2011 : 2015

AT&T

Director - Technology - Process Architecture and Automation

Managed business case formulation, project technology execution, and budget of a call center insourcing initiative that included 17 call centers and 9 vendor companies, in 5 countries, with 46 FTEs. Overall scope included an investment of $9.2 M and contractual cost avoidance totaling $154 M over 3 years.

Managed 14-month delivery and budget of a voice enabled IVR implementation across a 9-state region, resulting in $9.1 M annualized headcount savings with investment of $38.4 M and management of 113 FTEs across 28 budget units and 4 countries. Successfully stakeholdered an additional budget need of $18.6 M necessary to deliver this Program, beyond original estimates.

Led merger initiative that resulted in the unification of payment processing for 2 major wireline companies and 1 wireless corporation, with day 1 delivery of seamless payment, reconciliation, and adjustment processing. Participated in pre-merger discussions, and led a merger program team of 27 FTEs while managing the program budget. $8.9 M in post-merger cost savings was realized and the revenue stream from all pre-merger companies remained uninterrupted, post merger and deployment.

Reconciled project issues, resolved churn, and delivered a web-based solution across 17 application families and 13 states that enabled the delivery of a unified voice and high-speed Internet ordering system. Total timeline involved 8 months of project engagement with 49 FTEs across 20 budget units in 3 countries and the investment of $5.6 M capital.

Managed the budget and activities of 15 project teams and led 3-member program team through the roll-out of multiple 13-state billing enhancements over 22 months. Managed 80 assigned team members including project managers, business architects, design leads, developers, and test leaders in 4 countries.

2004 : 2011

AT&T

Senior Project/Program Manager

Managed the budget and delivery of $28.7 M of capitalized software development over 24 months, resulting in incorporation of billing solutions for 5 states.

Directed 5 month consultation of investment opportunities to deliver a program with a 4-year project budget need of $97 M.

Led development of RFP criteria, vendor selections among 5 competing products, and final recommendations that led to reduction of scope. Business and timeline savings were $62 M and 2 years.

Stabilized project deployment of a new mobile video offering with reconciliation of competing software capabilities between internal and vendor teams. Developed key documentation of needed business scope, requirements, budget needs, and timeline requirements on an initiative with an estimated cost of $9.8 M and a business case of $35 M of annualized new revenue.

Mentored 7 peers through project management best practices. Provided key process feedback, mediated project team conflicts, and developed training for new team members.

2001 : 2004

AT&T

Project Manager

Company: AT&T

Years of Experience: 27

Spoken Language: Spanish