Rob Tharp

Experience: 2022 : Present

Care Hospice, Inc.

Information Security Manager

2020 : 2022

Virginia Information Technologies Agency

Cloud Services Manager

• Led team of 50 employees globally

• Oversaw Infrastructure (Systems, Networking, Telephony), NOC, service desk, and infrastructure PMO

• Annual budget review and forecasting

• Worked with SD manager to establish and track KPIs for SD and NOC

• Support & services contract management

• Created global support and operations team in Merida Mexico

• Managed the design, implementation, and testing of DR solution for the primary tour delivery application

• consolidated multiple datacenters and hosting providers to reduce costs and complexity

2018 : 2020

WorldStrides

Director of IT Infrastructure and Cloud Delivery

Manages Systems Administrators and Technicians. Provides leadership and training to other technical staff, including the Network Operations and Help Desk teams. Works with Associate Director of Data and Systems Infrastructure to select and monitor IT vendors and service providers.

Coordinates efforts with other IT Services leaders to define and meet service level objectives. Utilizes process of Continual Service Improvement to monitor systems performance and availability, review performance metrics, plan optimizations, and implement changes to enhance performance. Provide regular reporting to senior management on Key Performance Indicators. Provides recommendations and participates in IT Systems Architecture decisions. Oversees incident response related to the Systems and storage environments.

2015 : 2018

S&P Global Market Intelligence

Manager Systems Administration

Administration and support for server infrastructure including VMWare ESXi Vcenter environment, HP Bladecenter, Hitachi, NetApp and Storagetek SAN systems, and Kaspersky Enterprise AV.

2013 : 2015

SNL Financial

Systems Administrator

Company: Care Hospice, Inc.

Years of Experience: 24