Rick Gilbert, CISSP

Education: Bachelor of Science In Information Technology

Information Technology

University of Phoenix

2004 : 2008

Experience: 2023 : Present

Georgia Institute of Technology

Information Security Engineering Lead (ISEL)

Maintained Infrastructure services Globally for Mitel Flex (Large Hosted Multi Instance single tenant and Mitel Cloud Business (Tenanted) services.

• Manage a team of 17 global employees Including 2 managers

• Provisioning of new servers, networks, applications, and resources for new customers

• Upgrading and troubleshooting of existing Infrastructure and applications for customers Including isolating issues for VOIP within customer environment and WANs

• Work directly with Vendors and Carriers for security and uptimes

• Work with customer’s IT and Executive teams to resolve escalations

• Created and responsible for Identity and Access management.

• Created and responsible for change management process. Reported Monthly results to senior and executive teams

• Created and responsible for Incident management process and Incident teams. Reported Availability, SLA, And improvements to senior and executive teams

• Owned vulnerability management in environment. Worked with corporate security teams and design for vulnerabilities and built projects to upgrade thousands of servers.

• Wrote security policies and worked with needed teams to implement controls.

• Worked with design and product management teams to ensure smooth transitions in infrastructure environment.

• Trained teams on Processes, applications, Infrastructure, tools, and other needs to ensure proper operations

• Created and led many projects for Operations. Reporting results weekly to seniors and executives

2020 : 2022

Mitel Cloud Services

Manager Global Flex Engineering

Manage cloud advanced support team consisting of responsibilities of system operations engineer role.

2019 : 2020

Mitel

Cloud Advanced Support Manager

Systems Security Officer- Wrote security, Change Management, Access Control, Incident Manual as

well as training for HIPAA and SOC 2 Compliance type 1 Audit. Passed with no exceptions

Implemented Security controls, Design Change Requests, Administrative Controls to bring Systems

to HIPAA and SOC 2 standards in 3-month period

Maintain applications and servers on Cloud Infrastructure

Receive customer escalations from Tier 2 and management

Build process and procedures including training for troubleshooting and escalations

Introduce, test, and create training for many new products for cloud

Manage application and other issues between our Product and Infrastructure group

2014 : 2019

Mitel

Systems Operations Engineer

Install, configure, and integrate Call Accounting servers, recording servers, NAS, Unified

communications solutions, and various servers into customers networks.

Install and configure Cisco and ADTRAN routers on customer networks.

Plan, install, troubleshoot VOIP solutions for customers.

Install, troubleshoot, and maintain Mitel and Inter-Tel PBX's.

Manage projects for adds, moves, and changes dealing with PBX equipment and associated servers.

Aid customers in troubleshooting network problems as they apply to VOIP and other MITEL

Products.

2004 : 2014

Mitel

Converged Technologies Field Engineer ll

Company: Georgia Institute of Technology

Years of Experience: 27