Rick Arthur

Education: Bachelor of Arts

Economics / Minor in Mathematics & Computer Science

Colorado College

1985 : 1989

Experience: Producing improved business performance through strategic systems leadership (doing the right things) and management (doing them right) services, serving small and mid-size companies with industry focus in manufacturing, hospitality, facility management, real estate, retail, energy/utility, government, professional services, and information technology.

2013 : Present

Hartman Executive Advisors

Partner, Chief Information Security Officer, Chief Information Officer

Lead all aspects of the Information Technology services at the Brickman Group.

* Defined and implemented a successful Business Intelligence foundation on which the first successful BI application was deployed - The Branch Scorecard, which provided enterprise visibility into the balance KPI / performance measures such as safety, employee retention, financial performance and customer satisfaction.

* Successfully deployed the second BI application to automate and improve the enterprise budgeting process using COGNOS TM1.

* Established a mobility architecture with initial pilot applications in Field Management, Work Order Processing and Site Assessments

* Established the Brickman Information Architecture vision

* Established a stable IT Service Delivery model capable of continuous improvement

* Established an IT Governance process including IT Financial Planning and Caplitalization Processes

* Established an ITIL foundation for service delivery

* Established basic PMO and Project Management capabilities

* Established Application Development and Release Capability based upon a well defined System Development Life Cycle

* Established an Application portfolio management process

2011 : 2013

The Brickman Group

Senior Vice President and Chief Information Officer

Direct IT resources and all aspects involving the delivery of IT services. Identify and communicate changes in computer and systems technology to senior management, develop information strategy, and determine systems software/hardware requirements for integration of information systems and support of business operations. Manage IT capital budget planning/execution, $60M annual operating budget, and IT suppliers. Direct 30 employees, 35 internal dotted line personnel, and up to 295 contractors.

* Developed first-ever IT strategic plan linked to industry drivers, Allegheny business drivers, and IT drivers.

* Implemented complex retail billing system on time and on budget.

* Improved system performance by completing SAP stabilization effort.

* Completed SAP re-platform project involving migration from Sun UNIX to IBM UNIX. Established SAP certified SAP Center of Expertise.

* Completed IT aspects associated with selling Allegheny’s Virginia business to 2 co-ops.

* Achieved CMMi Level 3 for application development and achieved Level 3 of ITIL operational process assessment.

* Oversaw development of Smart Meter Infrastructure plan to deploy 450K meters in support of Act 129 in PA (plan was approved by Administrative Law Judge).

* Implemented $15M in productivity improvements and improved service level performance 65% by institutionalizing IT operating model based upon process foundation.

* Established a multi-supplier delivery model to integrate IT service delivery.

* Co-led IT merger integration planning effort for the First Energy merger – a $95M transformation effort involving the rationalizing of 1000+ applications between the 2 companies.

* Established a strong IT governance model with the business, including an IT Steering Team, Business Owners Team, and IT Security Council.

* Ensured business alignment and tracking of savings achieved from projects by establishing an IT capital spending process with ROI feedback and control mechanisms.

2008 : 2011

Allegheny Energy, Inc.

Vice President / Chief Information Officer / Corporate Information Security Officer

Delivered IT services (desktop, network telecommunications voice/data, cellular, hosting UNIX, hosting midrange, hosting mainframe, application development, application maintenance, service desk and disaster recovery) at Allegheny Energy. Accountable for capital planning, P&L, Sarbanes controls, and identifying and closing additional business with account. Led team of 230 full-time employees.

* Spearheaded turnaround strategy that increased customer satisfaction, achieved 60% best shore deployment of applications, improved service level performance by 40%, and account financial performance 40%.

* Developed integrated supply chain model based upon ITIL, established foundation for multi-supplier integration model, and restructured account and client governance structures.

* Established significant Off-Shore delivery components with support teams in Chennai, Pune, Mumbai, Kuala Lumpur, New Zealand, and Brazil.

Turnaround. Spearheaded turnaround strategy that increased customer satisfaction, achieved 60% best shore deployment of applications, improved service level performance by 40%, and account financial performance 40%.

2007 : 2008

Electronic Data Systems

Account Executive - Allegheny Energy

Provided enterprise service management and transformation services supporting the Department for Work & Pensions UK operations in London, New Castle, Lytham St. Annes, and Belfast, North Ireland. Managed $80M operating budget, and 300 employees in operations and 50 employees working on the transformation initiative. Invited as an internal member of the DWP senior client governing board as the only external contractor on the team. Attained all service levels for 22 consecutive months and achieved “meets expectations” client satisfaction rating.

* Managed end-to-end enterprise ITIL service mgmnt transformation in a 140,000 seat environment across 6 business units and 10 service tower providers for the Department for Work & Pensions in the UK.

* Established integrated enterprise supply chain model driving common IT processes across the supply chain for all ITIL processes, back office processes, and enterprise testing capability.

* Managed compliance across DWP supply chain, including but not limited to EDS, Accenture, IBM, Fujitsu, and BT.

* Built new Operations Management Center that served as the hub of all service management activities in New Castle, UK.

* Formed and cemented team vision for the SIAM team and implemented SIAM operating model. Successfully decoupled from dependency on MYP tooling. Validated 961 invoices since Sept 2006 when transitioning to SIAM.

* Produced 100% to Point of Sale financials and 101% to revenue stretch target.

* Established capability to report End to End services availability across the top 25 applications, processed almost ½ a million service desk calls, and processed over 14,000 change requests (100% increase from previous year).

* Provided supplier mgmnt capability evaluating 126 monthly service levels across hosting, desktop, AMS, and the network towers.

*Established 18 cross-functional/multi-supplier teams of 125 individuals spanning the ISD community, and retained SIAM, outsourced SIAM, and service tower providers.

2005 : 2007

Electronic Data Systems

Delivery Executive - Department for Work and Pensions

Company: Hartman Executive Advisors

Years of Experience: 35