Raul Infantes

Education: Master of Science (MS)

Management Information Systems and Services

Florida International University - College of Business Administration

2012 : 2013

Bachelor of Science (B.S.)

Management Information Systems and Services

Florida International University - College of Business Administration

2010 : 2012

Experience: • Establish, maintain and execute all components of an incident response plan, from incident intake through root cause analysis, technical remediation analysis, and reporting.

• Perform analysis of log files from a variety of source (e.g., individual host logs, network traffic logs, firewall logs, and intrusion detection system [IDS] logs) to identify possible threats to network security.

• Execute cyber defense incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation

• Perform initial, forensically sound collection of images and inspect to discern possible mitigation/remediation on enterprise systems.

• Collaborating with cross-functional teams to respond to and mitigate security incidents promptly.

2020 : Present

IBM

Cybersecurity Incident Response

Highly motivated and results-driven Cybersecurity Adjunct Professor with a proven track record of effectively imparting knowledge and skills to students at various academic levels. Possessing a solid foundation in network security, ethical hacking, risk assessment, and incident response, I am committed to nurturing students' critical thinking abilities and encouraging them to explore innovative approaches to solving cybersecurity challenges. My extensive background in both industry and academia enables me to bridge the gap between theoretical knowledge and real-world applications, equipping students with practical tools for success in the rapidly evolving cybersecurity landscape.

• Project Management

• Principles of Information Security

• Information Security Management

• Information Storage Management

• Knowledge Management

• Operating Systems

• Ethical Hacking

• Computer Forensics

• Capstone project

2018 :

Miami Dade College

Adjunct Professor

Reported to Director - Improved client satisfaction results with cloud-based agile/lean software delivery. Broke down silos between business, development, and IT operations, by championing collaboration, shared responsibility, and quality feedback.

• Prevented downtime and business disruption by maintaining risk assessment process, policy development, and following root cause analysis and work statements.

• Maintained efficiency by ensuring delivered support to customers 24/7, and by hosting daily scrum meetings to discuss progress and/or find out solutions for specific problems.

2017 : 2020

IBM

DevOps Security Coordinator

Report to Manager of Compliance - Oversaw the confidentiality, integrity, and availability of data services behind the IBM Cloud platform. Maintained platform as a service (PaaS) and infrastructure as a service (IaaS) clients with integrated and automated solutions across globally distributed datacenters. Patched servers, clusters, and nodes with IBM BigFix. Modeled governance policies, composed compliance reports, and prepared for internal and external audits.

• Analyzed Tenable Nessus reports to performed cloud vulnerability assessments. Initiated internal tickets to address vulnerabilities and follow up to conclusion to minimized risks and maintain corporate compliance.

• Followed governance policies, built compliance reports and compliance documentation in preparation for internal and external SOC2 and ISO audits.

2016 : 2017

IBM

Security Compliance Analyst

Report to Senior IT Security Manager IBM - Drove day-to-day team operations and served as ultimate escalation point for support issues and system outages. Developed policies and led cross-functional teams to safeguard IT project delivery for multiple accounts. Conducted risk analyses, documented compliance gaps, and ensured audit-ready posture. Coordinated status meetings, presentations, and performed data reviews. Supervised user IDs and security revalidation as Governance Focal for multiple accounts. Analyze and solve problems by performing root cause analysis. Optimized runbooks with updated procedures to review same occurrences.

• Developed policies and led cross-functional teams to safeguard project delivery for multiple accounts. Conducted risk analysis, documented compliance gaps, and ensured audit-ready posture.

• Performed root cause analyses (RCA) to resolve issues and prevent escalations.

• Ensured compliance with quality standards, deadlines, and procedural requirements.

2014 : 2016

IBM

Identity and Access Management | Security Delivery Coordinator

Company: IBM

Years of Experience: 22

Spoken Language: English, Spanish