Education:
University of Houston, Houston, TX 2021
Bachelor of Management Information Systems
Experience:
Richey Family Limited Partnership, Stafford, TX 2023 – Present
System Administrator
● Administered and optimized server infrastructure for a multi-site organization, enhancing system performance and reliability by 35%.
● Led the transition to cloud-based services, reducing on-premises hardware costs by 20% and improving scalability.
● Implemented comprehensive backup and disaster recovery solutions, decreasing potential data recovery times by over 50%.
● Documented and updated the technical knowledge base, leading to a 20% reduction in troubleshooting time and increasing team efficiency.
● Managed 26+ servers in a Windows 2012/2016 server environment, maintaining a 99.99% uptime.
IT Support Specialist (2022 – 2023)
● Provided end-user support and troubleshooting for software and hardware issues, achieving a first-call resolution rate of 85%.
● Delivered on-site and remote support for a diverse user base at multiple locations, reducing system downtime by 40%.
● Documented and updated help desk procedures and knowledge base articles, improving the efficiency of issue resolution by 25%.
● Coordinated with external vendors to resolve software-specific issues, shortening resolution times by 15%.
● Assisted in the migration of data and systems during hardware upgrades, resulting in a seamless transition for 200+ users.
Radical Firearms, Stafford, TX 2020 – 2022
Quality Control Inspector
● Implemented a comprehensive product inspection protocol, resulting in a 15% reduction in customer complaints.
● Attained a remarkable accuracy rate of 98% in evaluating components and finished products.
● Developed standard operating procedure guidance documents, improving manufacturing efficiency by 15%.
● Identified and resolved product defects, preserving the company's reputation for quality and reliability.
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