Michael Wahman

Cybersecurity Engineer

Augusta, GA, United States

Details

Education: Bachelor of Science - BS

Cybersecurity

Augusta University

2018 : 2022

High School Diploma

Evans High School

2019

Experience: 2023 : Present

Savannah River Nuclear Solutions

Cybersecurity Engineer

Private Managed Service Provider for small-to-mid sized businesses primarily specializing in Medical and local Government clientele. 800+ Managed Endpoints.

• Systems/Network Administration and Engineering

• Cyber Analytics/Monitoring endpoints and network events/traffic

• Lead Cyber Security Educator

• Helpdesk/Remote Management/Hardware troubleshooting

2021 : 2023

Cross Link Consulting

IT Technician/Cyber Analyst

Provided Tier 1 IT support to non-technical internal users through helpdesk support services.

• Built and provide basic end-user troubleshooting and mobile support on IOS and Android systems

• Hardware and software support and setup as well as Mobile Device Management (MDM) configuration

• Fielded average of 50 inbound calls to deliver effective support and remotely resolve service issues

2020 : 2021

Vision Wireless

IT Technical Support Representative

Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across all North American time zones.

• Software and networking troubleshooting

• Minimized downtime and restored service and functionality

• Ticketing and escalation system utilized for collaboration and efficiency

2019 : 2021

TaxSlayer, LLC

Pro Technical Support Specialist

Worked as a Ship from Store and Tech Expert in the electronics department advising customers on technology purchases

2018 : 2019

Target

Logistics Team Member

Company: Savannah River Nuclear Solutions

Years of Experience: 5

Skills C#, Communication, Computer Hardware, Computer Networking, Computer Science, Cyber Defense, Cybersecurity, Database Administration, Digital Forensics, Documentation, Ethical Hacking, Graphic Design, Leadership, Marketing Strategy, Microsoft SQL Server, Mobile Communications, Mobile Device Management, Network Administration, Organization Skills, Penetration Testing, Programming, Python (Programming Language), Remote Troubleshooting, Sales, Software Support, System Administration, Technical Support, Tenacious Work Ethic, Threat & Vulnerability Management, Troubleshooting

About Motivated young professional and recent graduate with 4+ years in the IT and Cybersecurity space.

Passionate problem solver eager to continue to learn and take on more complex tasks. Possesses experience in network and system management and security practices. Proven success working within a fast-paced and collaborative setting.