Mark Chuckran

Experience: 2020 : Present

AT&T Cybersecurity

Cybersecurity Consultant

Pre & post-sale technical consulting to multinational global account teams. Responsibilities include consulting with customers to analyze their business needs and requirements in order to develop and propose appropriate technical, commercial and business solutions. Provide technical expertise in sales presentations, customer meetings and internal product or process related issues. Answer client inquiries concerning all AT&T products, services and technologies and create recommendations, implement new methods, techniques, and/or procedures for complex solutions.

• Primary resource for all technical interactions and RFP responses within the assigned US customer base supporting customers and sales teams in all other regions of the world.

• Evaluate customer business needs against technology options, security considerations and cost models to provide best in class, secure solutions to the client while maintaining revenue stream for AT&T.

• C-level suite presentations for all aspects of AT&T products, services, solutions and proposals.

• Lead technical deep-dive and whiteboard sessions with the design, deployment and operational staff of the client.

• Core technical resource for all SDWAN proposals and network solutions.

• Interviewed, recommended and mentored all new hire candidates.

SPECIFIC ACHIEVEMENTS

• Key contributor in the award of numerous technically complex global RFPs, which in many cases required approval from US based business unit and International based corporate decision makers.

• Worked high complexity solutions to closure for numerous accounts. Most requiring very significant interaction with AT&T principal technical resources, Product Managers, work centers and other resources to ensure the technical viability of a solution.

• Designed complex multinational Cisco Hosted Collaboration Solution integrating SIP for Linde, Messer and Nitto.

• Multiple in-role promotions including team leader.

• 2019 quota attainment was 122%

• AT&T Diamond Club – 2010

2007 : 2020

AT&T

Senior Technical Solutions Consultant

Responsible for evaluating, recommending and designing Network Convergence technologies for IPT, Contact Centers, VoIP, QoS and IPVC initiatives for use in the J&J global infrastructure. Performed technical evaluations of emerging WAN infrastructure technologies for implementation into the enterprise network.

• Primary member of an Enterprise Architecture team chartered to design the next generation J&J global infrastructure. Provided subject matter expertise for Network Convergence, IP telephony, Virtual Contact Centers, IP based video conferencing, QoS, streaming video and overall network architecture.

• Additional responsibilities include technical consulting to other departments and Operating Companies

• Implemented numerous technical labs and led teams for product and technology evaluations.

• Engaged in contract and technical negotiations with AT&T for Latin America WAN management outsourcing.

• Developed and evaluated a proof of concept test for IP Telephony users.

• Evaluated and recommended deployment of a Virtual Office telephony solution for workforce mobility.

• Configured, deployed and supported WAN infrastructure for multiple J&J operating companies

SPECIFIC ACHIEVEMENTS

• Collaborated with Pharmaceutical Research & Development providing a $2M ROI for internally hosted IPVC.

• Engineered the IP Telephony architecture for J&J enterprise deployment. Generated detailed design documents describing PBX architecture, business and use cases, migration strategies, green field implementations, E911 implications, LAN switch configurations, security measures, VLAN provisioning, QoS architecture, DHCP services, PoE and power considerations.

• Developed the Global QoS Standard for use across the converged enterprise network encompassing complex end-to-end configuration recommendations for tagging and prioritization on end devices, LAN switches, WAN routers and MPLS.

• J&J Ovation Award – 2006 Enable Innovation

• J&J Ovation Award – 2004 Customer Focus

2003 : 2007

Johnson & Johnson

Technology Manager

Responsibilities included evaluating, recommending, engineering and documenting Voice, Video and Wide Area Networking Development initiatives for use in the Johnson & Johnson infrastructure globally focusing on the feasibility of IP based telephony and video conferencing technologies.

• Major focus on engineering, documenting and utilizing a technical lab and production pilot to perform a multi-vendor evaluation of voice, video and data integration capabilities in the Latin America region.

• Responsibilities included deployment and support of networking services to Johnson & Johnson affiliate companies domestically and the entire Latin America region.

SPECIFIC ACHIEVEMENTS

• Promoted to Technology Manager within the same group

• Collaborated with Pharmaceutical Research & Development providing a $2M ROI for internally hosted IPVC.

• Engineered a globally deployable VoIP solution in Latin America over an MPLS network with Cisco ISR routers.

• J&J Crown of Excellence Award – 2000 (Team Player)

1997 : 2003

Johnson & Johnson

Technology Lead

Technical responsibility for global support of the Wide Area Networking product line transporting data and compressed voice. Significantly involved in all engineering aspects of the product development cycle with regard to product design, functionality, enhancements and testing.

• Involved directly in Product Test & Evaluation, Alpha, Beta and Controlled Introduction stages of new products.

• Generated technical documentation on product usage, application and support.

• Participated in the corporate decision-making process regarding diagnostic procedures, technical policies, escalation processes, product training and staffing.

• Assisted in the development of several training programs.

SPECIFIC ACHIEVEMENTS

• Promoted through various levels in the organization with increasing responsibilities. These positions include Customer Support, Branch Specialist, Regional Specialist and Worldwide Technical Specialist.

1985 : 1996

Ascom Timeplex

Worldwide Product Specialist,

Company: AT&T Cybersecurity

Years of Experience: 41