Jose Villalobos

Education: Associate's degree

Networking and system administration

Kishwaukee College

2023 : 2026

CCNA

System, Networking, and LAN/WAN Management/Manager

Cisco Networking Academy

2023 : 2023

Industry Certification

Python Programming

Zenva Academy

2023 : 2023

Associate of Arts and Sciences - AAS

Computer and Information Systems Security/Information Assurance

City Colleges of Chicago-Wilbur Wright College

2014 : 2019

Associate's degree

Computer/Information Technology Administration and Management

American University of Puerto Rico

2014 : 2015

Experience: 2023 : Present

Rochelle Township High School

Shared District Cybersecurity Engineer, Rochelle Township High School

Configuring tools : This may come in the form of virus software, password protectors, and vulnerability management software. They will evaluate what the company needs and use these tools to protect its information.

Reporting : The analyst will detail what is currently going on in the network and evaluate its strengths. One of the skills needed is learning to read these reports. They will show what is well-protected and indicate if there is any unusual activity in the network.

Evaluate weaknesses : No network is fully secure, but the goal is to make it as secure as possible. Part of the job is to continuously test all company networks and find weaknesses before bad actors or external threats can compromise them.

2023 :

Rochelle Storage Facility

Cyber Security Analyst

Responsibilities :

• Handled inbound customer service calls, emails, chats and tickets.

• Addressed customer inquiries and concerns in a professional and timely manner.

• Resolved customer complaints and escalated issues as necessary.

• Maintained accurate customer records and updated account information as needed.

• Troubleshoot both client-side and service-side issues.

• Partnered with Software Engineering teams to drive prompt resolution of customer-impacting issues.

• Google Workspace migration and integration from the acquired company to acquiring company.

• Implement solutions to monitor the quality and timeliness of the customer support experience.

• Managing Windows, Linux, or Mac systems

• Upgrading, installing and configuring application software and computer hardware

• Troubleshooting and providing technical support to employees

• Creating and managing system permissions and user accounts

• Performing regular security tests and security monitoring

• Maintaining networks and network file systems

• Drive process improvements within the team and the larger organization.

• Drive bugs/DCRs related to problem management tickets.

• Document processes, best methodologies and technical instructions for Support Groups based off the problem management findings.

• Create automated diagnostics to isolate and, ideally, remediate customer issues.

• Manage a school district with about 10 different sites on call and in a weekly manner.

• Bash and PowerShell scripting.

2022 : 2023

Rochelle Township High School

Shared District IT Support Specialist, Rochelle Township High School

• Designing, building, testing, implementing, and optimizing highly available global network security infrastructure in accordance with business and application requirements, security policies, and best practices.

• Ensures the stability and integrity of company security network services by providing oversight over as well as the planning, design, and development of multiple projects.

• Analyzes and resolves network firewall hardware and software problems in a timely and accurate fashion.

• Provides associate training where required. Mentors evaluate and provide guidance and oversight to Mid/Junior members of the Network Operations team.

• Ensure work and projects are completed promptly and thoroughly.

• Supports the vision of the business needs for success now and in the future.

• Sets own goals and hold self and others accountable for achieving goals aligned with current and future business strategy.

• Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.

• Maintains current knowledge of new technologies and platforms and provides direction on what emerging technologies should be assimilated, integrated, and introduced to ensure IT capabilities respond to the needs of the enterprise's business strategy.

• Provides oversight as well as design, configuration, and deployment of company security network infrastructure for headquarters and global networks.

• Provides 3rd-level support for network security problems and trouble tickets. Provides troubleshooting of complex network security problems and issues. This position is in a rotation of being on call for after-hours support.

• Performs daily monitoring and management of the network security infrastructure. Monitors firewall performance and troubleshoots problem areas as needed. Monitors and tests the firewall performance and provides performance statistics and reports.

2020 : 2023

Rochelle Storage Facility

Network Engineer

• Oversee the hotel reservation system to ensure that all is in check and that no slots are left empty.

• Train and supervise front desk agents to ensure that they greet and service guests properly.

• Respond to telephone and in-person inquiries regarding hotel services and facilities.

• Assist front desk agents in determining how to always handle multiple reservations.

• Provide oversight to payment procedures by ensuring that they are properly carried out with integrity.

• Allocate rooms to guests based on their reservations and provide them with information on what to expect in terms of services and facilities.

• Ascertain that all check-in and check-out procedures are properly handled and manage any issues in real time.

• Count cash in cash drawers at the end of each shift to ensure that all is in check and address any evident discrepancies.

• Issue room keys or cards to guests and ensure that they are returned when they check out.

• Control guests’ access to safe boxes and ensure that proper security measures are always taken.

• Balance front desk accounts and conduct financial audits in accordance with specified protocols.

• Respond to and resolve issues and complaints to ensure repeat business from guests.

• Maintain Brand Standard expectations in all areas.

Other Skills Not Related to actual Job but performed anyway :

• Fix windows server issues when system was down.

• Fix Wi-Fi Connectivity for guests.

• Fix Database issues in my SQL

• Fix Router and Switches issues.

• Fix Biometric machine issues.

• Fix Phone system when it was down.

• Installed Security Path for networking equipment and updated the server on a weekly basis.

2021 : 2022

Holiday Inn Express

Holiday Inn Express – Front Office Supervisor/Manager on Duty

Company: Rochelle Township High School

Years of Experience: 11