Jon Balter
Education:
Bachelor of Science (BS)
Chemistry
University of Houston
1997 : 2000
Experience:
A Managed Service Expert/Cybersecurity Consultant is a professional who provides IT services to businesses. My role is to help businesses improve their IT infrastructure and operations. I also provide advice on security and compliance.
2023 : Present
Visual Edge IT
Managed Service Expert/ Cybersecurity Consultant
Sales of managed services include networking and IT infrastructure.
2023 : 2023
Visual Edge IT
Business Technology Advisor (BTA) – Managed Services
Fulfills a critical role leading all facets of operations for this leader in the office equipment industry, with authority and accountability for the success of service, warehouse, contract billing, dispatch, solution sales, purchasing, shipping, IT, and supply sales. Engages in long-range strategic planning and infrastructure support that led to a 35% gain in revenue.
-Retained as the global authority on e-automate solutions, recognized as a power user and featured in multiple promotions; strong problem solving abilities, with the capability of maximizing idea execution for the best outcomes.
-Led the complete re-engineering of the company’s IT infrastructure, including a migration to Microsoft Office 365, an upgrade for servers, improved website content, and ERP platform upgrade; fostered strong vendor relationships with VMware, Microsoft, Dell, HP, Techdata, Global, and Synnex.
-Empowered a 25% reduction in dispatch staff and a 16% increase in monthly service calls through the deployment of Remote Tech with wide area technologies.
-Instituted a technical compensation program that reduced callbacks by 8%.
-Challenged the Service Manager to build an instructional plan to boost the level of knowledge and performance of the field staff, resulting in the creation of a comprehensive 6-month schedule within two weeks.
-Assumed responsibility for IT services in 2012, boosting revenue by 74% and profit by 23%.
2007 : 2023
Seamless Solutions
Chief Operating Officer
Manager of all service personal for all of Texas. Responsible for P&L. Learned about the Global model. Left due to the company being sold to Xerox and having to relocate to San Antonio. I choose to find a local job in the Houston area.
2007 : 2007
Dahill
Director of Service
Recruited with a mandate to address operational issues, improve technology, adopt formal infrastructure, and increase profits. Reorganized operations and developed a team comprised of a Service Manager, Warehouse Manager, IT Manager, and Logistics Manager, with overall leadership of 30 employees. Retained in an interim role to fix broken processes and position the company for eventual acquisition.
-Led the implementation of mobile technology, resulting in a 14% monthly increase in service calls and enabling a 50% reduction in dispatch staff.
-Formed a strategic partnership with vendors, which allowed access to the use of territory alignment software at no cost; additionally, led the deployment of a technical compensation program; improved vehicle inventories to reduce callbacks from 47% to 18%.
-Motivated the development of a formal instructional program to build up the competencies of dispatched service staff.
-Coached and promoted a Field Network Technician to a leadership position as IT Manager, charged with overhauling the IT infrastructure and directing projects to upgrade email, server, and web hosting systems.
-Coordinated and executed a physical relocation involving general contractors, subcontractors, layout design, and logistics.
2006 : 2007
Global Services
Director of Operations
Company: Visual Edge IT
Years of Experience: 27
Spoken Language: English
*Comprehensive understanding of the skills needed to manage ongoing business planning processes while developing strategies to meet future challenges; experienced in the leadership of major projects focused on process improvement and productivity, positioning company’s for expansion and revenue growth.
*Well versed in the ability to visualize broad situations and devise and execute focused strategies through exceptional leadership, with a command of the details necessary to ensure the successful resolution of complex issues.
Core Skills & Competencies:
* Operations Management
* Cost Containment
* Continuous Improvement
* Financial Analysis
* Organizational Development
* P&L Responsibility
* Revenue Growth
* Office Products Industry
Key Career Achievements:
* Seamless Solutions - Led the complete re-engineering of the company’s IT infrastructure, including a migration to Microsoft Office 365, an upgrade for servers, improved website content, and ERP platform upgrade; Built the Managed Network Service Branch from the ground up, achieving $250K in revenue in the first year; recognized with the Savin Service of Excellence Award for three consecutive years
* Global Services Inc - Reorganized operations and developed a team comprised of a Service Manager, Warehouse Manager, IT Manager, and Logistics Manager, with overall leadership of 30 employees
* Marimon Business Systems - Introduced GPS technology for service personnel, allowing the company to more accurately displace technicians and improving the accuracy of timesheets; this enabled the reduction of headcount by 18%
Email me at balter.jon@gmail.com or call me at (832) 876-3617
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