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Education:
Bachelor's Degree in Women's and Gender Studies
University of Toledo | May 2015
Evolve Security Certified Professional Certification
Evolve Security Academy | March 2024
University of Toledo | May 2015
Evolve Security Certified Professional Certification
Evolve Security Academy | March 2024
Experience:
CYBERSECURITY APPRENTICE | Evolve Security Academy | Chicago, IL | October 2023 - March 2024
- Deployed VPC Infrastructure on AWS to create private and public facing servers, configured subnets.
- Installed and configured LAMP (Linux, Apache, MySQL, and PHP) stack on public-facing AWS server.
- Applied Windows Even Log to monitor and analyze system logs for security incidents.
- Conducted suspicious network activity analysis using Zeek, Utilized Elk Stack to perform query and search events
to create data visualizations in dashboard using Kibana to interact with Elasticsearch data.
- Used Splunk fundamentals to identify IoCs and create user-friendly dashboards with provided data.
- Conducted security assessments, reviewed compliance with NIST SP 800, CIS Top 18 and ISO 27001:2 frameworks.
- Performed Web Application security assessments using BurpSuite, Nikto, Dirbuster and python scripts.
- Deployed offensive tools such as Kali Linux, Metasploit, Hydra, John the Ripper, and Hashcat
OPERATIONS MANAGER | Faux Surfaces | Toledo, OH| March 2012 - March 2024
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Implemented digital systems, like ZipChecklist, for real-time monitoring and evaluation of operational performance, leveraging iPad-based checklists and inventory tracking tools to reduce operating cost by 10%.
- Served as the primary point of contact for all new clients and proactively followed up on all client requests to ensure timely resolution.
- Analyzed workflow, equipment needs, and employee requirements for large projects using Trello.
- Maintained operational efficiency by overseeing in-house network functionality and promptly addressing basic IT inquiries.
ONBOARDING OPERATIONS SPECIALIST | Kestra Financial |Austin, TX | October 2023 - February 2024
- Processed new accounts, incoming transfers, direct rollovers, PIPs, SWPs, and special account features for transitioning firms.
- Maintained organized client files in LaserFiche, ensuring comprehensive client records.
- Liaised with representative’s offices to address and rectify incomplete paperwork (NIGO).
- Provided support to advisors and their staff regarding operational policies and procedures.
- Collaborated seamlessly across departments and external representatives to meet and maintain 24-hour processing standards.
IMPLEMENTATION OPERATIONS SPECIALIST| Papaya Global | Austin, TX| April 2022 - February 2023
- Worked to optimized operational workflow, applying strong attention to detail to ensure the highest standards.
- Identified areas for improvement and made recommendations to increase the efficiency of day-to-day operations.
- Performed daily and ad hoc operational tasks through Papaya platform.
- Managed the creation and maintenance of multiple payroll calendar while overseeing the onboarding of 250-500 new workers weekly.
- Collaborated with customer success managers to address and implement specific client requests.
- Participated in Papaya's customer's onboarding and payroll cycles, working to ensure their ongoing operation.
- Collaborated with Customer Success Managers and Global Payroll Experts to maintain positive customer relationships and address client concerns and growth needs.
- Communicated updates with partners and internal stakeholders across multiple teams.
- Maintained GDPR compliance for sensitive client submissions through secure upload and audit channels.
NEW ACCOUNTS ASSOCIATE| Ninjatrader | Chicago, IL | April 2020 - March 2022
- Ensured all accounts were reviewed and opened in accordance with firm procedures and guidelines.
- Helped guide new clients through the application process through the provision of clear instructions.
- Reviewed and processed 100-300+retail futures trading applications on a daily basis.
- Analyzed documents for accuracy and maintained full compliance with all governing agencies.
- Ensured that the account opening process satisfied the client's needs by addressing their questions and concerns.
- Liaised with other departments to ensure applicants had the information to complete the application process.
- Deployed VPC Infrastructure on AWS to create private and public facing servers, configured subnets.
- Installed and configured LAMP (Linux, Apache, MySQL, and PHP) stack on public-facing AWS server.
- Applied Windows Even Log to monitor and analyze system logs for security incidents.
- Conducted suspicious network activity analysis using Zeek, Utilized Elk Stack to perform query and search events
to create data visualizations in dashboard using Kibana to interact with Elasticsearch data.
- Used Splunk fundamentals to identify IoCs and create user-friendly dashboards with provided data.
- Conducted security assessments, reviewed compliance with NIST SP 800, CIS Top 18 and ISO 27001:2 frameworks.
- Performed Web Application security assessments using BurpSuite, Nikto, Dirbuster and python scripts.
- Deployed offensive tools such as Kali Linux, Metasploit, Hydra, John the Ripper, and Hashcat
OPERATIONS MANAGER | Faux Surfaces | Toledo, OH| March 2012 - March 2024
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Implemented digital systems, like ZipChecklist, for real-time monitoring and evaluation of operational performance, leveraging iPad-based checklists and inventory tracking tools to reduce operating cost by 10%.
- Served as the primary point of contact for all new clients and proactively followed up on all client requests to ensure timely resolution.
- Analyzed workflow, equipment needs, and employee requirements for large projects using Trello.
- Maintained operational efficiency by overseeing in-house network functionality and promptly addressing basic IT inquiries.
ONBOARDING OPERATIONS SPECIALIST | Kestra Financial |Austin, TX | October 2023 - February 2024
- Processed new accounts, incoming transfers, direct rollovers, PIPs, SWPs, and special account features for transitioning firms.
- Maintained organized client files in LaserFiche, ensuring comprehensive client records.
- Liaised with representative’s offices to address and rectify incomplete paperwork (NIGO).
- Provided support to advisors and their staff regarding operational policies and procedures.
- Collaborated seamlessly across departments and external representatives to meet and maintain 24-hour processing standards.
IMPLEMENTATION OPERATIONS SPECIALIST| Papaya Global | Austin, TX| April 2022 - February 2023
- Worked to optimized operational workflow, applying strong attention to detail to ensure the highest standards.
- Identified areas for improvement and made recommendations to increase the efficiency of day-to-day operations.
- Performed daily and ad hoc operational tasks through Papaya platform.
- Managed the creation and maintenance of multiple payroll calendar while overseeing the onboarding of 250-500 new workers weekly.
- Collaborated with customer success managers to address and implement specific client requests.
- Participated in Papaya's customer's onboarding and payroll cycles, working to ensure their ongoing operation.
- Collaborated with Customer Success Managers and Global Payroll Experts to maintain positive customer relationships and address client concerns and growth needs.
- Communicated updates with partners and internal stakeholders across multiple teams.
- Maintained GDPR compliance for sensitive client submissions through secure upload and audit channels.
NEW ACCOUNTS ASSOCIATE| Ninjatrader | Chicago, IL | April 2020 - March 2022
- Ensured all accounts were reviewed and opened in accordance with firm procedures and guidelines.
- Helped guide new clients through the application process through the provision of clear instructions.
- Reviewed and processed 100-300+retail futures trading applications on a daily basis.
- Analyzed documents for accuracy and maintained full compliance with all governing agencies.
- Ensured that the account opening process satisfied the client's needs by addressing their questions and concerns.
- Liaised with other departments to ensure applicants had the information to complete the application process.
Spoken Language:
English
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