Jennifer A R.

BISM | IT Program Manager | Process Management :Change, Vendor , Audit, Security Risk & Governance

Atlanta, GA, United States

Details

Education: Masters degree

Information Technology

University of Maryland Global Campus

2018 : 2019

Bachelor of Business Administration (B.B.A.)

Business Administration and Management, General

Howard University

1998 : 2002

Day Bootcamp , other coursework

UX

General Assembly

Experience: -IT Security liaison to business units and stakeholders

- Responsible for assessing risk, vulnerabilities and determining opportunities for processes, procedures and other safeguards to protect the enterprise.

2023 : Present

Starr Insurance Companies

Business Information Security Manager

• Manages projects with a combined budget of $10 million utilizing hybrid and Agile methodologies (proprietary and third-party products e.g., Salesforce) with 80% of projects under budget.

• Develops governance (policy, plans, and procedures) for change management and vendor management programs inclusive of segregation of duties, user access, and onboarding with control development. Manages processes surrounding change management and vendor management through various review meetings with C-level and AVP-level senior management. Evaluates change requests, and ongoing vendor risk to ensure controls adherence before approving changes and vendor activities with direct report yielding an improvement of IT department processes.

• Manages annual vendor security risk assessments with the IT Security department (domestic and international) by reviewing KPIs and vendor risk metrics. Coordinating remediation efforts with vendors and internal management. Complete inbound risk assessments from policyholders and vendors.

• Led IT response on internal and external audits that achieved satisfactory results on 100% of the audits assigned.

• Aligns strategy on the new SaaS vendor management system and compliance manager on the current vendor management system to manage vendor relationships for the IT department.

2020 : 2023

Starr Insurance Companies

IT Project and Governance Manager

(For SaaS and internally development applications)

• Executed manual test cases and validate deliverables to ensure functional/design specifications, requirements, and acceptance criteria conditions are met. Prevented incorrect rates from entering production for 10+ states and state-specific policy documentation for different lines of business.

• Conducted user research sessions with end users, Compliance, and Operations team for user story refinement, test cases, and regression script creation for the automation team for policy applications for agile scenarios.

• Ran daily testing scrum sessions for the development team and vendor during the testing cycle for a policy system and facilitated test plan/ case reviews with cross functional team members.

2017 : 2020

Starr Companies

Quality Assurance Analyst

• Provided quality application support and troubleshooting and performed quality assurance on system enhancements and new system functionalities on multiple SaaS enterprise and internal systems contributing to the 90% score of end user satisfaction.

• Orchestrated qualitative research with Business Analysts to determine corrective actions or system enhancements.

• Coordinated delivery and system implementation efforts for external vendors and internal applications inclusive of adoption materials.

2014 : 2017

Starr Companies

Applications Support Analyst

- Operational Entrepreneurial partner in LLC

- Former Radio Personality AM 1100

- Photographer

- Videographer

- Screenwriter

2011 : 2015

PharaohShus, LLC

Multimedia Consultant/Entrepreneur

Company: Starr Insurance Companies

Years of Experience: 22

Skills Acceptance Testing, Agile Coaching, Agile Methodologies, Application Support, Audit, Career Path Planning, Change Management, Communication, Community Outreach, Creative Writing, Customer Satisfaction, Customer Service, Customer Support, Electronic Health Records (EHR), End User Research, Implementation , Information Security Management, Insurance, IT Audit, IT Governance, Leadership, Manual Testing, Multimedia, Negotiation, Non-profit Administration, Non-profit Volunteer, Operations Management, Organization Skills, Photography, Process Improvement, Project Management, Public Relations, Quality Assurance, Regression Testing, Requirements Analysis, Research Skills, Social Media, Software Implementation, Solution Implementation, Technical Training, Technical Writing, Technology, Training, Use Cases, UX, Vendor Management, Volunteer Management, Communication Skills, Healthcare Information Technology, Non-profit Leadership, Library, Non-profit Board Development, Dependable Team Player, Banking, Sales, HRIS, New Hire Orientations, Employee Orientations, Highly detail oriented, Computers, Program Implementation, Web Design, Meticulous, People Development, Exceptional People Skills, Radio Host, College Recruiting, public speaking, salesforce, Healthcare Information, Non-profit Board, Non-profit, Exceptional People

About A mid-career technology professional focused on delivering products, programs, and projects that enhance the customer’s experience by following various agile methodologies processes, and controls to ensure qualitative results. Experience in Process Management ( Change & Vendor), Implementation, Risk, Governance, Audit, and Project Management.Collaborative, result and research-driven. Risk averse and process minded problem solver.