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Jeffrey DeRousse

Team Oriented Diversified IT Expert
Waterloo, IL, United States
Details

Education: Information Technology

Southern Illinois University, Carbondale

2020 : 2023



SQL

University of Missouri-Saint Louis

2007 : 2007

A.A.S.

Computer Information Systems

Southwestern Illinois College

2001 : 2004

Experience: • Provide successful Enterprise Network Operations through project requirement validation and management of global network installations.

• Successfully managing implementation of multiple concurrent Enterprise Network Infrastructure and Cloud projects totaling over $3 Million.

• Ensuring successful execution of over 30 active projects totaling over $15 Million by tracking milestones and taking action.

• Ensure successful project execution through all acquisition phases, to include; documenting request > requirement validation > engineering solution > costing > fund procurement > contract > implementation and completion.

• Get team buy in and uniform project executions by developing SOP's and training team on proper procedures to document, track and execute on large IT Enterprise Network Infrastructure projects

• Provide readily available resources with network available collaboration tool to ensure proper workflows, templates, and other helpful business information.

2022 : Present

National Geospatial-Intelligence Agency

Enterprise Network Project Manager

• Executed centralized management of the Department of Defense Information Network (DoDIN) in the Network Operations Center (NOC) by overseeing and coordinating the troubleshooting and repairing of hardware and software issues in Optical and IP networks.

• Validated Cybersecurity incidents and successfully mitigated the attacks by assigning threat signature blocks to the appropriate cyber analysts.

• Led globally dispersed teams to include military members, technicians, engineers, and commercial communications providers in troubleshooting outages and degradations ensuring successful network operations.

• Developed joint Tactics Techniques & Procedures (TTPs) with Combatant Command (COCOM) partners.

• Brought Defense Information Systems Agency (DISA) leaders, mission partners, and customers together for diagnosing enterprise outage and degradations. Ensured restoration of communications from initial verification of outage through validation of communications on optical and electrical technologies.

2019 :

DISA

IT Cybersecurity Specialist

• Coordinate and execute Transport and IP service oriented fault isolation with Transport technologies such as ODXC, MSPP, and other Optical Transport Network technologies as well as commercial lease circuits and trunks to perform root cause analysis and ensure Transport and IP customer services.

• Utilized system diagnostic and maintenance tools to analyze network data, monitor alarms, and pull performance metrics to verify optimal performance and availability, thus ensuring SLA’s were maintained.

• Monitor, analyze, troubleshoot, and coordinate circuit restoration for Trans-Oceanic Trunks/Submarine Fiber Optic Cable systems.

2018 : 2019

DISA (Under contract)

Network Controller/Operator

• Interfaced with customers for receiving multi-layered complex business requests relating to modifications to diverse programs where I evaluated the business need, determined resources needed to accomplish need, formalized request for various other teams responsibilities, and maintained administration and control of projects until completion.

2017 : 2018

RedCard

Technical Account Manager

• Responsible for leading a team of 11 staff with direct impact to over 700 people weekly.

• Led staff in direction, oversight, and accountability in regards to project approvals, scope, budget, milestones, and execution to successful completion.

• Develop and give presentations to board and team members using Microsoft PowerPoint, Word, and other visual means. Create regular reports showing key performance measurements (KPMs).

• Administered acquisition programs and projects. Conduct research to determine best program and maintain electronic files to track and compare options. Communicate with stakeholders determining best options available to meet program requirements.

2015 : 2017

HOPE CC

Adminstrator

Company: National Geospatial-Intelligence Agency

Years of Experience: 34

Skills Acquisitions, Adobe Acrobat, advertising, Analysis, analytical skills, application support, computer hardware troubleshooting, Computer Network Operations, Customer Relationship Management (CRM), Customer Service, Data Analysis, event planning, helpdesk support, IT Operations, IT Service Management, Leadership, Management, Microsoft Excel, Microsoft Office, Network Administration, Network Troubleshooting, Office Administration, Optical Transport Network (OTN), Organizational Leadership, Pdf, Photoshop, Planning Budgeting & Forecasting, Process Improvement, Project Management, Public Speaking, Requirements Analysis, Requirements Engineering, Routers, Scripting, software installation, SOP Development, Strategic Planning, Team Building, Team Development, Technical Support, Telecommunications Systems, Training, Troubleshooting, U.S. Department of Defense, visual basic for applications (vba), web applications, Wide Area Network (WAN), Windows, Workflow Management
About Experienced IT Professional making decisions in monitoring, troubleshooting, documenting, and configuring Optical and IP network services to ensure network availability.

CERTIFICATIONS: Cisco Certified Network Associate (CCNA), Certified Ethical Hacker (C|EH), ITILv4, CompTIA Security+ Certified, CompTIA Network+ Certified, MTA: Windows Server Administration Fundamentals Certified, HDI Support Center Analyst (HDI).