Jeff Vess

Education: Computer Science

The University of Texas at Arlington

1990 : 1995

Experience: • Information Security Auditor : Performance of NIST MOT audits on state offices and at the Enterprise level for Federal Compliance. Researched and developed plans and procedures for physical audits of state facilities and vendor/contractor/partner business contracts for information security compliance. Average of 50-75 audits annually including physical, contracts, GETS cards and other Federal/internal audits.

• Compliance Officer : Well versed in Federal DHHS, CMS, HIPAA, NIST, IRS, SSA, and GBLA/SOX information security regulations and audit practices, state and federal law, and industry standards. Researched and developed enterprise security policy and guidelines. Interfaced with federal auditors. Developed required procedures and compliance programs. Awarded Malcolm Baldrige Award as part of the Enterprise Project Management Office Team on our work for Federal Enterprise Architecture in consolidation of IT and support services for the state of Oklahoma.

• Investigations and Risk Management : Average of 200 Investigations Annually involving Computer Forensics (FTK, DEFT, EnCase) and analysis of security log files, Interview of suspects, on-site investigations, evidence gathering and maintaining chain of custody to DoJ standards.

• Emergency Management and Response : Research and develop Continuity of Operations (COOP)/Business Continuity Plans (BCP) for over 200 state offices, auditing annually for maintenance and up-dates. Trained CERT/NIMS Incident Commander, interfacing with Oklahoma Emergency Command for state level response.

2008 : Present

Oklahoma Department of Human Services

Information Security & Emergency Management Officer

• Technical Support and Customer Relations : Interacted with clients by phone and e-mail, in a call center setting to help choose, set up and troubleshoot various consumer electronic systems and subsystems. An average of 75-100+ calls a day at a talk time of 3.5-4 minutes. Documented known problems. 25-30% of the client contacts required research to solve their problem.

• Trainer and Manager : Trained others in all the differing types of consumer electronics, their systems, subsystems and networks in formal and informal settings. Topics included : Antenna Theory and Design (June 2005), Basic Electronics (July 200S/August 2004), and Power Systems : Batteries, Solar. UPS and Power Supplies (June 2004/August 2003). Acted as Lead Technical Engineer in customer relations role. Manager on a rotational basis handling Quality Assurance, Payroll and Scheduling.

• Researcher and Beta-Tester : Researched the latest trends in consumer electronics and documented customer experiences. Performed beta-testing for future and current consumer electronics and software : Scanners 2006, Vex Robotics and DLP Projectors 2005, Home Automations Systems 2004, Customizable Remote Controlled Toys 2003.

• Systems Administration Training : (2007) Began training for support of Networking Infrastructure, POS Systems and Data-Warehousing.

1994 : 2007

RadioShack

Senior Support Technician

Company: Oklahoma Department of Human Services

Years of Experience: 28