James Rogan

Education: Master of Business Administration (M.B.A.)

Information Technology

Old Dominion University

1990 : 1991

Bachelor's Degree

Business Administration

Old Dominion University

1987 : 1990

Experience: Provide planning, guidance, and support to the Chesapeake DBHDS facility for all non-VITA (Virginia Information Technology Agency) technological issues. Coordinates facility information security activities with DBHDS Information Security staff in Richmond Serves as a liaison to VITA technical personnel. Supports facility desktop computers and applications. Escalates unresolved issues to VITA management when required. Supports campus network connectivity. Initiated and managed project to make current fiber backbone redundant with additional fiber runs. Designed fiber redundancy plan. Technology resource for Kronos implementation team. Supports workings of Kronos time clocks. Technology resource for construction of 15 new residential cottages and a new Administration building. Supports Cisco Voice Over IP telephones. Provides software and hardware technical support for 250 users, 150 desktop computers and 25 laptop computers. Maintain frequent contact with department heads. Setup and support of web video conferencing equipment using Adobe Connect. Manages and supports Keyscan Access Control System. Manages and supports Fargo ID badge system. Manages and supports Everfocus security cameras system and 16 DVRs. Supports Office 2010 and 2016. Run, terminate and test Cat 6 network cable. Experience managing and supporting SharePoint 2013 sites. Maintains facility website using Adobe Dreamweaver S6. Manages folder and file security on local file servers. Maintains and updates the facilities databases for tracking resident medical activity. Provides information security training to staff. Created and maintains facility Continuity of Operations plan.

2007 : Present

Southeastern Virginia Training Center

IT Specialist II - Information Security Officer

Responsible for operations of 9 Regional SPSA Scale Houses. Managed a staff of 10 Scale House Operators and 1 Supervisor. Researched, planned, installed, and supported Paradigm Scale house software package on Windows desktop client computers and MS-SQL 2000 server. Worked with vendors to get new Scale House software package integrated with SAP system. Responsible for administration of proprietary scale house software package, MS-SQL 2000 server it resided on and all Windows XP workstation clients. Maintained software user security. Designed and ran performance and financial reports using software’s report writing capability, MS-Access, or Crystal Reports 10. Connected reporting platforms to SQL databases. Customized reports for different regional city Waste Management departments, SPSA departments, SPSA directors, management staff, and policy board members. Design Views in SQL Enterprise Manager for reporting. Export reports to MS-Excel or MS-Access. Reconciled monthly totals so billing could be run. Trained staff in using software for Scale house operations and report retrieval in addition to MS-Office usage. Update Department’s Intranet web page using MS-FrontPage 2000. Completed ‘Securing Cisco LAN Switches’ Training course. Take trouble calls regarding new software’s operation and resolve issue or escalate it to vendor’s technical staff.

2004 : 2007

Southeastern Public Service Authority

Scale House Operations Manager

Responsible for the planning, maintenance and support of SPSA WAN/LAN Operations, NT 4.0 servers, Windows 2000 servers, MS-Exchange 5.5 servers, NT 4.0 RAS server, and SQL 2000 server for DSI Bar-coding system. Oversaw desktop configuration for NT 4.0 and Windows 2000 Professional and Windows XP client PCs. Install and support MS-Exchange and MS-Outlook email clients. Responsible for installation and support of Microsoft Outlook Web Access server and clients. Setup user accounts and Ms-Exchange email boxes. Managed NTFS file security. Setup departmental server shares. Responsible for Installation of FACsys Fax server for use with MS-Exchange and SAP. Managed installation of DSI barcode system for use with SAP. Managed Kronos time clock installation. Performed configuration and administration of time clocks. Managed time clock communication to Kronos SQL server. Main contact for point-to-point wireless network installations. Supported ISDN WAN connectivity. Involved with transfer of ISDN WAN connectivity to Cox Business Services.



Enable client access to the local area network using Windows NT and Windows 2000 operating systems. Configure the Windows NT and Windows 2000 client PCs to communicate with mainframe, mini, and microcomputer network systems. Responsible for internet connection and internet email configuration and support. Setup daily Tape backups for NT servers and Exchange servers using Arcserve 2000. Technical contact for Internet Service Provider and other support vendors as needed. Served as the primary contact for proprietary product vendors having SPSA network issues. Maintain effective working relationships with executive staff, employees, and customers. Communicate with Department Heads, analyze microcomputer needs, and develop hardware and software specifications to fulfill those needs. Assign Help Desk trouble calls work to Information Technology staff.

1998 : 2004

SOUTHEASTERN PUBLIC SERVICE AUTHORITY (SPSA)

Network Administrator II

Company: Southeastern Virginia Training Center

Years of Experience: 25