Jai Aja, MBA

Cybersecurity Customer Success Manager | Manufacturing SME | Diversity, Equity, & Inclusion Champion

Philadelphia, PA, United States

Details

Education: Master of Business Administration - MBA

Business Analytics

American University - Kogod School of Business

2019 : 2021

Bachelor of Science (BS)

Industrial Engineering

Penn State University

2009 : 2013

Experience: 2023 : Present

Rockwell Automation

Cybersecurity Customer Success Manager

2020 : 2023

Rockwell Automation

Enterprise Customer Success Manager - Pfizer

• Responsible for customer satisfaction and Annual Recurring Revenue/growth of contracts in assigned focus accounts within territories

• Utilized data and reporting from available resources to ensure adoption, expansion, and renewal for accounts

• Provide value reports for customers highlighting usage data and translate to customer KPIs to ensure return on investment

• Identify and qualify opportunities for growth, expansion, and cross-sell at accounts

• Understand customer strategies and initiatives and ensure that Rockwell is positioned favorably to execute

• Collaborate with sales, delivery, and distribution effectively to ensure highest customer satisfaction

• Support large life science client as interim Enterprise Customer Success Manager (January 2020 – July 2020)

2018 : 2020

Rockwell Automation

Eastern Region Customer Success Manager

Responsible for the adopting, expanding, and renewing phases of Rockwell Automation's service contract business.

Collaborate with distributor channel partners, Rockwell Automation sales, and contract management team in order to increase contract efficiency and growth.

Interact with field sales, distributors, and RA business and product managers to ensure that highest level of customer satisfaction.

Work with HQ sales and services teams to ensure efficient and effective execution of business systems and reporting.

I successfully completed the 2017 Women in Manufacturing Management Development Program, a 4 month course developed by the Women in Manufacturing professional organization aimed at developing the skills for new or aspiring people managers in the manufacturing industry.

2016 : 2018

Rockwell Automation

Eastern Region Contracts Specialist

Working with the local Allen-Bradley distributor partners to drive business initiatives through new business development in the Greater Philadelphia and Greater Allentown areas

Building technical knowledge of Allen-Bradley products, services, and solutions to provide customers with complete Rockwell Automation solution

Networking and building professional relationships

Participating in teams focused on corporate culture of inclusion and engagement

2014 : 2016

Rockwell Automation

Account Manager- Channel Development

Company: Rockwell Automation

Years of Experience: 11

Spoken Language: English, Spanish, Tamil

Skills Account Management, Automation, Business Acumen, Business Development, Client Management, Communications, Contract Management, Contract Negotiation, Cross-functional Team Leadership, Customer Experience Management, Customer Relationship Management (CRM), Customer Satisfaction, Customer Success, Data Analysis, Decision-Making, Diversity & Inclusion, Engineering, Gainsight, Leadership, Lean Manufacturing, Management, Manufacturing, Marketing, Microsoft Excel, Microsoft Office, Presentation Skills, Process Improvement, Project Management, Public Speaking, Sales, Salesforce.com, Six Sigma, Spanish, Strategic Accounts, Strategic Partnerships, Strategic Relationships, Team Building, Team Leadership, Teamwork, Time Management

About As a Cybersecurity Customer Success Manager at Rockwell Automation, I support and manage strategic initiatives with our clients to mitigate risks and cyber attacks. With over 10 years of experience in customer success and industrial automation, I have developed strong skills in client engagement, cross-functional collaboration, and value delivery. I also hold an MBA degree with a focus on Business Analytics from American University, which enables me to leverage data and insights to drive better outcomes for our clients and our company. I am a key resource for driving strategic frameworks to promote highest customer satisfaction, growth, and retention for our accounts.

In addition to my day job, I am also passionate about Diversity, Equity, and Inclusion programs within my industry. I am a member of Women in Manufacturing and serve as co-chair of the Eastern PA chapter. I am committed to creating an environment where everyone feels a true sense of belonging.