Garfield Douglas Jr

OPEN FAIR Foundation Certified | Risk Management | Vulnerability Management | Leader | Fitness Enthusiast

Providence, RI, United States

Details

Education: Master’s Degree

Homeland Security/ Cyber Security and Intelligence

Salve Regina University

2015 : 2016

Bachelor of Arts (B.A.)

Administration of Justice

Salve Regina University

2011 : 2015

Experience: 2023 : Present

Fidelity Investments

Senior Cybersecurity Consultant

2021 : 2022

GuidePoint Security

Implementation Engineer - Vulnerability

2019 : 2021

Netsimco

Information Security Specialist

Responsibilities :

- Manage task and service tickets among a team of help desk technicians

- Conducting weekly schedules for IRD Help Desk

- Communicating the latest system and network information to each help desk technician

- Providing assistance to customers daily to solve technical problems with computers and printers.

- Creating, managing and disabling accounts of students, staff, and faculty members.

Gaining experience with the following programs :

ADManager Plus,

Active Directory,

Empower,

Hyena,

Microsoft Office 365 Suite,

Dameware,

View Admin Console

2018 : 2019

Netsimco

IT Lead Support Specialist

- Utilizing the Samanage electronic ticketing platform to track Website changes as well as request for changes.

- Working within the DNN Content Management system to edit content on the United States Naval War College website.

- Working with Bepress technicians to build out an Institutional Repository for USNWC

- Collecting and preparing archived publications for submission into the Institutional Repository

2017 : 2018

Netsimco

Data Management Specialist

Company: Fidelity Investments

Years of Experience: 11

Skills Adolescents, Community Outreach, Customer Service, Event Planning, Microsoft Excel, Microsoft Office, Nonprofits, Program Development, Public Speaking, Research, Teamwork