Emeka O.

Education: Cyber Defense Professional Certificate

University of Central Florida

2022 : 2023

Bachelor of Science - BS

Project Management

Bells University Of Technology

2019

Experience: PROJECT EXPERIENCE

Troubleshooting Labs & Security Simulations | University of Central Florida September 2022–Present

•Challenged to troubleshoot OS and networking issues, demonstrating strong documentation and problem resolution abilities. Troubleshot systems to ensure proper application of permission filters, firewall rules, and Active Directory best practices on Windows Server 2012 R2 and Windows 7/10 clients.Diagnosed network security levels on Cisco devices, checking ACLs, port assignments, and strong credential encryptions for availability and integrity.

•Analyzed network structure to determine optimal use of subnetting, static and dynamic routing, VLAN segmentation, and OSPF layout.

•Implemented a secure network infrastructure for a small business, including firewall configuration, VPN setup, and access controls.

•Conducted risk assessments and identified potential vulnerabilities, providing recommendations for enhancing network security.

•Configured VLANs, ACLs, and VPN tunnels to ensure secure communication between different network segments and remote access.Implemented intrusion detection and prevention systems (IDS/IPS) to monitor and protect against network threats.Documented the network security architecture and provided guidelines for ongoing maintenance and monitoring.

•Utilized tools such as Nessus to scan and identify vulnerabilities in the organization's network infrastructure.

•Actively participated in Capture the Flag challenges to enhance practical knowledge of cybersecurity concepts.

•Explored various areas of cybersecurity, including cryptography, web application security, and network exploitation.Solved complex challenges involving penetration testing, code analysis, and digital forensics.

•Collaborated with a team of cybersecurity enthusiasts to share knowledge and strategies.Strengthened problem-solving and critical thinking skills in a hands-on, real-world cybersecurity environment.

2022 : Present

University of Central Florida

Cybersecurity Student

• Analyze number of calls handled, average length of call, and after call related work.

• Analyze associates volume and efficiency related to the group, availability, and adherence to schedule.

• Execute pre-established dialing strategies on various dialing systems.

• Utilizes data to produce pre-establish reports.

• Make recommendations within department as to necessary changes to skilled phone staff.

• Run SQL queries to retrieve results and data.

2022 :

CardWorks

Analyst

• Review and verify quantities received against bills of contracts, purchase requests, and shipping documents.

• Ensure secure storage and handling of sensitive equipment and supplies.

• Assist in conducting periodic inventory audits and reconciliations.

• Follow established protocols for equipment maintenance, repair, and disposal.

2022 :

US Army

Automated Logistical Specialist

• Answers customer/client requests or inquiries concerning services and products and reports problem areas.

• Utilizes various systems and tools to initiate to assist and service customers.

• Continually maintain working knowledge of all company products, services, and promotions.

• Make recommendations according to customer’s needs.

• Utilize operational systems to process purchases of all products and services.

• Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines

• Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing. (Note : The skill and knowledge required will change with technology and application innovations.)

• Provides support for products and services offered by the Company.

• Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.

• Handles less routine & repetitive matters and more complex troubleshooting scenarios.

• Identifies, tracks & trends issues to assist in root cause elimination.

• Proactively engages T3 support (network and IT) to address & resolve issues.

• Engages third party vendors and suppliers as needed to address service faults & provide customer resolution.

• Remains proficient in all billing, rate plan and feature matters.

• May support emerging technologies until matured or until tools & technology enable mainstream support at CSR1.

• Resolves issues resulting from direct inbound customer calls, transferred callers including calls from other CSRs, trouble tickets or escalations.

• Ability to engage virtually with management as needs of the business require.

2020 : 2022

AT&T

Advanced Technical Support

• Assisted in troubleshooting software problems and resolving user issues.

• Installed and upgraded operating systems and software applications.

• Conducted system maintenance tasks and generated reports for management.

• Provided technical support and training to end-users.

2018 : 2019

PETRUS TECHNOLOGY SERVICES LIMITED

Information Technology Support

Company: University of Central Florida

Years of Experience: 6