Devon McLean

Adaptable and passionate individual always looking for the next challenge!

Allen Park, MI, United States

Details

Education: Bachelor of Science - BS

Psychology

Grand Valley State University

2013 : 2017

Experience: 2022 : Present

Rocket Central

Information Security Program Manager

- Facilitated, recorded, and reported the technology orders of team members to promote a successful remote work integration

- Created various databases and reports within the Microsoft Suite to capture business trends for leadership, stakeholder, and procurement visibility

- Collaborated with Human Resources on all new hire and separation classes to confirm technology needs were met. Created a corresponding dashboard for HR visibility and tracking purposes

- Communicated all team and project changes. Ensured the team had access to updated resources and documentation

- Refined team processes and adjusted resources appropriately to streamline project efficiency and maximize deliverables

- Provided administrative support for leadership through scheduling meetings, note taking, producing reports, etc.

2018 : 2021

Rocket Central

Special Project Coordinator

- Implemented a client satisfaction survey to multiple teams across the organization

- Delivered performance metrics to senior leaders based on client feedback. Consulted on coaching opportunities for any negative trends

- Created and facilitated trainings to participants to establish a straightforward program launch

- Maintained a strong vendor relationship through regular meetings, calls, and site visits

2018 : 2020

Rocket Mortgage

Program Coordinator

- Facilitated in-person, virtual, and hybrid classes of 80+ participants

- Designed in-person and computer based trainings for new hire onboarding and compliance

- Collaborated with internal and external teams to identify learning opportunities and deliver successful role-specific training

- Managed team websites including program updates, class registration, and class inventory counts

2017 : 2018

Rocket Mortgage

Learning Consultant

Company: Rocket Central

Years of Experience: 6

Skills Adobe Captivate, Adult Education, Communication, Customer Service, Data Analysis, Data Entry, Documentation, Facilitation, Instructional Design, Instructor-led Training, Job Aids, Leadership, Learning Management Systems, Microsoft Office, Multitasking, Needs Analysis, Onboarding, Organization Skills, Program Coordination, Project Coordination, Project Planning, Reporting & Analysis, Scheduling, Serving, Teamwork, Time Management, Training, Training Course Development, Training Delivery, UPS Shipping, Workday

About A well-organized, motivated individual with the ability to adapt to changing environments while promoting collaboration and creativity. Has experience in managing and leading multiple projects while consistently exceeding expectations. Has a passion for people development, process improvement, and relationship building.