Darryl Highsmith

Corporate Cybersecurity Analyst Suntrust/Truist

United States

Details

Education: CCNA Prep Course

Allied Professional Training

2008 : 2008

Advance Career Training

1999 : 2000

Experience: • Interact with internal customers and appropriate vendors via email to research and resolve Application issues.

• Provide support for various applications pertaining to Banking and Mortgage platforms.

• Provision and de-provision access to varies applications and create and delete profiles for internal customers.

• Assist with support for applications and other systems ie Active Directory, Lexis Nexis/Accurint Smart Guide/Blend.

2021 : Present

Truist

IAM/ Information Security Access Analyst

Network Specialist

• Resolve technical issues from external and internal clients via phone and electronic

ticketing systems

• Assist with testing and diagnose technical issues with various devices with network connectivity.

• Proactively research resolutions with switching and routing issues with ProCurve and HP switches (MDF, IDF) and Aruba devices

• Handle hardware and software issues remotely with field technicians onsite.

• Able to use various diagrams and specifications to pinpoint configuration issues

2016 : 2020

Hewlett Packard Enterprise

Network Engineer

• Responds to Tier 1 support request

• Password resets/changes AD/AS400

• Identifies recurring problems and escalates issues to the Tier 2 support

• Utilizes checklists to diagnose customer problems

2015 : 2015

WestRock Company

IT Client Services Helpdesk Support (Contract Position)

ProSysis Information Systems Duluth, GA.

P.C. Technician ( Contract Position)

• Migration, Deployment and setup of Laptops and P.C’s for Clayton County and Atlanta Public Schools.

• Trouble shoot and assist with downloads of company domain onto the computers.

• Assemble server racks and install servers, install NIC and Fiber cards into HP, Dell, IBM servers.

• Assist with installation of electrical and data cables of servers.

2014 : 2015

ProSys Information Systems

P.C. Technician

Provide access to various servers for contractors, associates and vendors using multiple applications such as Passport, Active Directory, UNIX, AS/400 and RACF.

Enable, disable and extend accounts and passwords using various systems for contractors and vendors.

Assist and troubleshoot various security issues using electronic ticket tracking systems.

Advise and communicate with contractors and vendor of different security protocols as well as company overall policies and procedures.

2014 : 2014

Home Depot Corporate

IT Security User Provisioning

Company: Truist

Years of Experience: 18

About Demonstrated ability to multitask receiving information from consumers and/or technicians while operating software systems simultaneously. Proven leaderships techniques with an outstanding talent for training, developing and mentoring staff. Proven ability to learn and adapt quickly to new environments; based on qualifications and progresses rapidly with a continually increasing set of responsibilities. Consistently earned the highest possible project evaluations and performance reports. Extensive knowledge of Window /7/8/10 and DOS. Microsoft Office, testing equipment and software.