Christopher Liles, MBA, CISSP, PMP, ITIL

Education: MBA

Finance, Information Technology Operations Management

Southern Methodist University - Cox School of Business

2008 : 2010

College of Communication Bachelor of Science Degree

J. Warren McClure School of Information and Telecommunications Systems

Ohio University

1996 : 2000

Experience: 2021 : Present

Wingstop Restaurants Inc.

Sr. Director, Information Security (CISO) and Data Privacy

Brand Security Lead for all of Pizza Hut US reporting directly to the YUM! Brands CISO. Responsibilities include performing security architecture reviews, designing and implementing security solutions/ tools, executing a security awareness program, and performing 3rd party risks assessments. Designed security program to meet all regulatory and compliance requirements (PCI and CCPA) for stores, ecommerce platforms (Web and mobile), and above store applications.

Responsible for the development of the restaurant infrastructure strategy and roadmap. Lead teams in the design and execution of network and telecom services in support of 5,000 locations in the US.

Security

o Designed and implemented security controls for new native (iOS and Android) mobile app with full PCI scope.

o Designed and implemented processes and tools to ensure the ongoing compliance with PCI and customer regulations requirements (California Consumer Privacy Act.)

o Lead Security Incident Response plan for security events

o Participate in the development and oversee the adoption and adherence of security policies, standards, procedures and guidelines at the brand.

o Perform ongoing assessment of security controls and architectures. Design and implement controls to reduce risk.

In addition to Brand Security Lead responsibilities, was also responsible for leading the Pizza Hut US network and Telcom teams from March 2018 – September 2020. Accomplishesments include the following :

o Negotiated network managed service agreement for 5,000 US locations. Solution includes broadband service, network hardware, maintenance, and proactive management of the solution.

o Develop multi-cloud network architecture requirements and execution of design

o Conduct SDWAN business case analysis and hardware evaluation

o Key member of omni-channel customer engagement initiative that leverages technology to improve and simplify customer experience while reducing overall cost.

2018 : 2021

Pizza Hut

Sr Manager - Infrastructure & Brand Security Lead

Leader of IT Security and Governance at TMX Finance overseeing all IT Security, Controls, and Project Management Processes. Responsibilities include identifying/addressing gaps in current processes while ensuring repeatable and sustainable processes are developed, documented, implemented, and communicated throughout the IT organization. Lead, coach, and mentor team of Security Engineers and Project Managers in delivering exceptional results.

IT Security

• Review/ approve solution architectures including Firewall rule changes, software, and SaaS requests.

• Assessed and defined IT Security Engineering’s roadmap responsible for the design, implementation, and 24x7 ongoing support of IT security tools including Web Content Filtering (BlueCoat), IDS/IPS Solutions (FireEye and FirePower,) SIEM (AlertLogic,) and Antivirus/Malware (TrendMicro.)

• Developed and implemented the company’s Information Security Plan aligned with applicable regulations and executive management’s risk tolerance.

IT Controls/Governance

• Build and maintain an IT control framework in compliance with all applicable regulations and industry standards (including NIST, PCI-DSS, and SOX.)

• Identify control gaps and facilitate the development, review, and implementation of IT policies, procedures, standards, processes, and programs to enhance compliance with industry laws, regulations, and frameworks.

• Facilitate and coordinate internal and external audits of controls and turned the results into actionable items.

• Led business and technology teams to build and test Business Continuity and Disaster Recovery plans.

Project Management Process

• Established the Project Management standards and processes used by all TMX Finance IT project managers.

• Created processes, templates, and implemented tools to drive consistency and governance of project controls.

• Provided executives weekly projects/programs health updates including key dates, risks/issues, and defined KPIs.

2015 : 2018

TMX Finance Family of Companies

IT Governance and Security - Sr. Manager

Infrastructure lead around execution and delivery of strategic company initiatives. Reporting to the VP of Infrastructure and Operations, serving as liaison to executives and application teams for all infrastructure related requests and projects. Created and implemented standards, processes, and procedures to drive results while ensuring alignment of activities.

• Led large cross functional teams in the development and deployment of complex IT projects. Provided team leadership in the planning and execution of all project deliverables, while managing the project’s scope, issues, risks, and budgets.

• IT Project lead in the planning and execution of a $7M implementation of all new virtualization and storage hardware for TMX‘s production, non-production, and disaster recovery environments. Manage internal technical resources and vendor professional services to ensure on time project delivery while exceeding defined SLAs for the project.

• Managed SDLC for mobile application designed to streamline a manual legacy process used to conduct vehicle appraisals. Application designed for internal and external use. Managed the deployment of infrastructure to 1100 stores and enterprise tools used to support and provide ongoing management of the mobile application.

2014 : 2015

TMX Finance

Sr. Infrastructure Project Manager/Leader

American Airlines – Enterprise Mobility Team January 2013 – February 2014

Provide leadership in development and delivery of enterprise mobility and wireless solutions for American Airlines. Manage program/project’s scope, schedule, cost, quality, resources (internal & external,) training, communication, risk, and procurement plans. Negotiate hardware, maintenance, installation, and professional services costs.

• Managed roadmap delivery using Agile methodologies for Enterprise Mobile Management program encompassing the services of Mobile Device Management, Mobile Application Management, Mobile Content Management and Mobile VPN solutions in support of 38K corporate liable devices both domestically and internationally.

• Managed $1M CAP EX budget to develop and deploy Cisco Wi-Fi infrastructure expansion project in support of Boeing 787 aircraft at American Airlines top 5 major airport hubs.

• Mobility relationship manager for business unit (Airport Automation) ensuring all mobility projects, operational issues, and service requests for client area were properly scoped, prioritized, and completed on time and on budget.

• Member of department’s Agile leadership team which defined department SharePoint structure/ standards for publishing documents, developed template for department’s service requests, and coached other team members in the application of Agile methodologies on their projects.

2012 : 2014

American Airlines / Connections IT Services

Mobility Project Manager/ Consultant

Company: Wingstop Restaurants Inc.

Years of Experience: 24