Christian Farinas

Education: Bachelors of Business Administration (B.B.A.)

Business Administration and Management, General

Valdosta State University

2009 : 2012

Bachelor's Degree

International Business

Valdosta State University

2009 : 2012

Associate's Degree

Business Administration and Management, General

Gordon State College

2006 : 2009

Experience: 2023 : Present

Bain & Company

Senior Analyst, TSG Information Security, Risk and Compliance

2021 : 2023

Bain & Company

Analyst, TSG Information Security, Risk and Compliance

2021 : 2021

Bain & Company

TSG Senior Analyst

- Take ownership from start to finish, investigate, troubleshoot, and resolve hardware and software problems on computer systems and other supported hardware (Mobile devices, phones, voicemail, projectors, etc.)

- Perform consistent follow-up with user to ensure complete resolution and user satisfaction

- Maintain accurate inventory database, repair log and activity log

- Proactively identify and complete TSG projects that add value to the department and/or our customers

- Enforce TSG guidelines and policies to ensure data integrity, system reliability and data security while providing essential flexibility to end users

- Build and deploy standard notebook and desktop computers

- Support Audio-Visual equipment (Projectors, Videoconference Units)

- Use Active Directory to create and manage user accounts and set permissions

- Develop best practices in the IT environment through experience sharing

- Coordinate off-site repairs with external vendors

- Participate in Global projects if requested

- Work with other TSG staff to test new applications and upgrades

- Be an informal resource for all technical issues, questions, and comments that customers need clarification with. This includes work-related and non-work-related topics such as setting up home networks, discussing current events in technology, advice about purchasing a new computer, and other technology-related issues that people commonly encounter.

- Monitor backups and periodically test restoring backed-up data

- Assist in supervising and training more junior TSG staff

- Monitor and order supplies and equipment as needed

- Provide network and customer support at offsite events

- Maintain and update computer images

- Provide off-hours, weekend and holiday pager coverage as needed

- Lead end user training programs

- Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

2019 : 2021

Bain & Company

TSG Analyst

2015 : 2019

Bain & Company

TSG Coordinator

Company: Bain & Company

Years of Experience: 14

Spoken Language: English, Spanish