Chloe Castillo

Salesforce IT Support Specialist/Cybersecurity Analyst | 4x Salesforce Certified | Military Spouse | HOH Alumni

San Antonio, TX, United States

Details

Education: Bachelor of Science in Business Administration, Management

Western Governors University

2021 : 2022

Salesforce Certified

Administrator

Trailhead by Salesforce

2021 :

Experience: 2022 : Present

Octo (formerly B3 Group)

Salesforce IT Support Specialist

2022 :

Octo (formerly B3 Group)

Cybersecurity Analyst

- Lead 5 members to develop a License Management tool to support $250M worth of PaaS/SaaS licenses

- Gained depth of knowledge within these roles : Scrum Master, Administrator, Project Manager, Business Analyst

2022 : 2022

Octo (formerly B3 Group)

Salesforce Administrator Lead

Created and customized in-processing/out-processing Service Console app and Experience Cloud site to assist daily operations for military personnel.

2022 : 2022

Silotech Group, Inc

Hiring Our Heroes Fellow- Salesforce Administrator

2020 : 2021

Methodist Healthcare System

Patient Care Technician

Company: Octo (formerly B3 Group)

Years of Experience: 6

Skills Attention to Detail, Communication, Compassion, Jira, Leadership, Lucidchart, Management, Microsoft Office, Microsoft Teams, Organization Skills, Problem Solving, Public Trust, remote, Salesforce.com, Salesforce.com Administration, Social Media, System Administration, Team Leadership, Team Management, Teamwork, Technical Support, User Management

About Experienced Cybersecurity analyst and certified Salesforce professional with experience on the Digital Transformation Center (DTC) contract at the Department of Verteran Affairs.

I am a self-motivated, lifelong learner who thrives in complex and challenging environments. I am a results-oriented professional with demonstrated abilities in evaluating business processes, anticipating requirements, identifying areas for improvement, and developing and implementing solutions. I love thinking outside the box to find customized solutions.