Carlo Grossman

IT Infrastructure Architect • ITIL Foundation Certified • Innovator • Leader • Industrious

Turlock, CA, United States

Details

Education: Bachelor of Business Administration - BBA

Computer Information Systems

California State University, Stanislaus

1996 : 1998

Experience: 2023 : Present

Business

Information Security

✦ Created mobile device management policy and implemented software to manage and secure City's mobile devices.

✦ Deployed custom phishing tests and training and worked with HR to implement Citywide cybersecurity training.

✦ Deployed market leading Extended Detection and Response (EDR/XDR) software.

✦ Secured critical systems with multi-factor authentication (MFA)

✦ Secured confidential City emails by deploying market leading security with encryption and DLP for PII, PHI, and PCI data, as well as industry leading anti-spam, anti-phishing, and anti-impersonation.

✦ Mitigated external threats by conducting regular external network scans, reviewing results, and making appropriate changes.

✦ Assisted with City policy development, including work-from-home policy and City cell phone policy.

2021 : 2023

City of Turlock

Information Technology Coordinator

✦ Led Citywide team to research and select upgraded VoIP systems.

✦ Upgraded firewall to a market leading firewall.

✦ Organized a Citywide team to redesign City web site several times to take advantage of new web and browser technologies, as well as a more customer-focused layout.

✦ Integrated several enterprise systems with the web site, including utility billing, animal services' animals and licenses, building permits, as well as integration with City's social media accounts.

✦ Disaster recovery and business continuity planning,

✦ Network design with failover to increase uptime and reduce single points of failure.

✦ Led migration to Windows Servers, Active Directory, DNS, DHCP, and DFSR.

✦ Deployed secure remote access to City employees to work from home during COVID.

✦ Integrated City Council chambers to broadcast live to YouTube to increase access to meetings.

✦ Integrated Zoom in City Council chambers to facilitate Council meetings and allow constituent participation during COVID.

✦ Revamped password policy to meet modern standards.

✦ Designed complex virtual server environment with high availability.

✦ Assisted with rewriting job descriptions for IT Analyst I/II, Senior, Coordinator, and Manager.

2000 : 2021

City of Turlock

Senior Information Technology Analyst

✦ Development of first City web site.

✦ Cisco router programming for T1 connections to the internet and partner agencies.

✦ Novell eDirectory and GroupWise installation, maintenance, and upgrades.

✦ Design and setup of TCP/IP subnets, VLANs, access lists.

✦ Upgraded analog phone system to Voice over IP to simplify administration, increase flexibility, and introduce modern features.

✦ Developed custom IT request tracking system.

✦ Certified MCSE in Windows NT, and Certified Cisco Network Associate (CCNA).

1998 : 2000

City of Turlock

Information Technology Analyst

Company: Business

Years of Experience: 26

Skills Compliance Management, Cortex XDR, Cybersecurity, Database Administration, Databases, Data Integration, Disaster Recovery, E-payments, Information Security, Infrastructure, Internet Information Services (IIS), IT Infrastructure Design, Linux System Administration, Mobile Device Management, Multi-factor Authentication, Network Administration, Network Design, Network Security, Next Generation Firewalls, Palo Alto Networks, Phishing, Policy Development, Proofpoint, Remote Access, Responsive Web Design, Servers, System Administration, VMware vSAN, Voice over IP (VoIP), Web Design, Web Development, Windows Server

About As a long-time IT professional, I have experience in all areas of technology, including hardware and software implementation and support, enterprise network design and security, cybersecurity, web development and security, and strategic planning and budgeting. I have a passion for learning about new and emerging technology and applying new technology to solve business needs and explore opportunities. I am a quick learner, great communicator, able to think quickly and act quickly, and love to think “outside the box” to find successful solutions. I am a self starter, as most of my projects are ones that I have initiated. I pay close attention to detail, and am always looking for small improvements to make to existing processes. I have a solid foundation of how to communicate effectively with individuals of all technical and organizational levels. In my experience developing web sites, I have learned how to process information that is understood on an organizational level into information that is easily consumed by the end user.

With over two decades of experience, I have advanced knowledge of how organizations work, how to maximize the potential of my staff, how to keep projects moving, and leading group projects to successful outcomes. I have a can-do attitude, believe all things are possible, and my aim each and every day is to make a difference in the organization.