Byron W.

Experience: - Performed real-time proactive Security monitoring and reporting on various Security enforcement systems such as SIEM (Arctic Wolf), Anti-virus, Cloud Network Analytics, Malware Analysis, Firewalls, IDS & IPS, Web and E-mail Security etc. Vendor for majority of these products is Cisco.

- Provided full life-cycle security and management for all IT infrastructures and systems

- Responsible for long term strategic objectives and outcomes for Piedmont Healthcare software and systems

- Maintained high performing service support functions including an IT Service Desk, Desktop Support, Data Center Support, Infrastructure Applications Support, and Network & Security Support

- Monitored, controlled and supported service delivery; ensuring systems, methodologies and procedures are in place and followed

- Provided senior-level technical consultations and hands on support to Infrastructure Department and Help Desk on all IT and networking issues.

- Provided regular and accurate management reporting on IT Security performance

- Analyzed, identified and drove critical and escalated issues to resolution

- Supported the CIO with Infrastructure budgets and assets. Responsible for contracts and vendor negotiations as well as procurement of products.

2011 : Present

Piedmont HealthCare

IT Cybersecurity Manager

- Monitored and ensured compliance with federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti Money Laundering, as well as Bank operation policies and procedures

- Consistently commended for intense job focus, outstanding customer satisfaction ratings and reliability in performance evaluation

- Sold retail banking products and services to customers and prospects

- Identified and made sales referrals, recommended alternate channels, cross-sold bank services and products for Wells Fargo partners, as well as provided excellent customer service

2010 : 2011

Wells Fargo

Personal Banker

- Supervised, recruited, trained, developed, coached and effectively communicated with all associates and managers

- Fostered a collaborative work environment that promoted effective communication which positively impacted results

- Monitored processes and identified opportunities to improve operational effectiveness and performance standards

- Managed resources across all teams to achieve service, sales and relationship goals

2007 : 2010

Staples

EasyTech Expert / Manager on Duty

Company: Piedmont HealthCare