Brian Gibson

Principal Information Security Analyst at Sabre Corporation

United States

Details

Education: Cisco Networking

North Lake College

2009 : 2010

Computer Systems Networking and Telecommunications

Central Texas College

2005 : 2007

Experience: 2022 : Present

Sabre Corporation

Principal Information Security Analyst

2017 : 2022

Sabre Corporation

Senior Information Security Analyst

2015 : 2017

Sabre Corporation

IT Desktop Support Technician

Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.

Maintain inventory of workstations, servers, fax devices, and printers.

Determine root cause and document/recommend/implement corrective actions via providing technical troubleshooting support.

Construct, install, and test customize configurations based on various platforms and operating systems.

Provide desktop support and training end users and staff on computer operation and other PC issues.

Support development and implementation of new computer projects and new hardware installations.

Liaise with third-party support and PC equipment vendors.

Maintain and help document procedures and policies for end users and training.

Suggest improvements as appropriate.

Write technical specifications for purchases of PCs and related products.

Conduct research on computer products in support of PC procurement and development efforts.

2014 : 2015

HealthSmart

Desktop Administrator

Provide end users with network technical support by responding to employee inquiries concerning systems operation, problems, features wishes, diagnoses of system hardware & software, and operator problems by phone, in-person and by email.

Add and remove user accounts, create containers, groups and distribution list through Active Directory.

Perform troubleshooting functions as they relate to the LAN/WAN infrastructure

Configure and troubleshoot end users VPN and Cisco Any Connect upon request,

track all incidents and problems coming in via phone, email, the web.

Support Laptop and Desktop PC’s and Thin Clients.

Create user profiles for Thin Client Citrix environment.

2011 : 2014

Lehigh Hanson

Service Desk Analyst

Company: Sabre Corporation

Years of Experience: 30

Skills Active Directory, Active Directory Experience, Citrix, Computer Forensics, Cybersecurity, Enterprise Anti-Virus, Hardware, Help Desk Support, Incident Management, Incident Response, IT Asset Management, ITIL, IT Service Management, Networking, Operating Systems, Security Information and Event Management (SIEM), Server Administration, Servers, Service Desk, SharePoint, Software Documentation, Technical Support, Trend Micro Anti-Virus, Troubleshooting, Windows 7, Windows Server, Windows XP