Brent A. Jordan

Education: Electrical Engineering Technology

University of Hartford

1990 : 1993

Technical Certification Program

Electrical, Electronic and Communications Engineering Technology/Technician

Porter and Chester Institute

1991 : 1992

Associate’s Degree

Electrical Engineering Technologies

Capital Community College

1989 : 1990

Experience: RESPONSIBILITIES :

• Collaboratively architect and execute a forward-thinking Information Technology vision and roadmap, working in synergy with cross-functional teams to align IT initiatives with overarching organizational objectives.

• Foster strategic relationships with senior leadership, providing expert advice on technology trends, benefits, and potential risks.

• Innovate by introducing leading-edge technology solutions that amplify business value.

• Serve as a key liaison during mergers and acquisitions, driving effective communication, resolving issues, and ensuring alignment of business and IT strategy throughout integration processes.

• Utilize a deep understanding of diverse technology solutions to select and implement those that best propel business objectives.

• Establish and enforce a comprehensive cybersecurity strategy, encompassing advanced threat detection, robust risk management, and proactive defense measures, to safeguard the organization's digital assets and maintain a strong security posture in an increasingly volatile cyber landscape.

• Design and improve a scalable IT infrastructure tailored to support the growth trajectory of the business.

• Cultivate and manage productive vendor partnerships, optimizing performance and return on investment.

• Apply stringent financial management and business value analysis to IT expenditures and capital allocations.

• Champion a customer-centric culture within all aspects of IT operations and service provision.

• Provide timely, constructive feedback, fostering enhanced performance and accountability.

• Nurture a work environment that sparks learning and innovation.

• Mentor IT personnel actively, cultivating a cadre of effective IT leaders and teams capable of delivering significant business results.

• Review and enhance the Service Desk's performance by identifying problem areas, devising solutions, and implementing changes to improve service quality and prevent future issues.

2022 : Present

Qualus

Director, IT Infrastructure, Cybersecurity & Compliance

Tasked to lead, inspire and motivate a team of talented individuals to reach their full potential while delivering superior technical service to the Jeunesse family

• Manage a global team of 40 employees with 5 direct reports across five verticals : network, Infrastructure, Cybersecurity, DevOps, and Service Desk

• Developed and fostered execution of a long term growth strategy for IT operations globally

• Managed the implementation of an enterprise wide ITSM system with a $70K budget that led to 500% boost for data innovation rate and reduced BI data quality error rate by 300%

• Refreshed Data Center hardware and virtualization of over 200+ servers

• Developed and tested the companies first business continuity plan, and disaster recovery exercise

• Developed change, incident and patch management procedures improving system uptime from 98% uptime to 99.999

• Directed the implementation of over $300K investment in cybersecurity improvements Increasing the company’s security score by over 60% across all segments

2018 : 2022

Jeunesse Global

Director of IT Infrastructure and Operations

Tasked with providing guiding principles for technology strategy, investment and evangelizing disruptive change to TopBuild by aligning IT strategy with business initiatives

• Provide expert knowledge in areas such as cloud migration, infrastructure modernization, data center build outs, network deployment performance / capacity management, ERP, and DevOps innovation deployments.

• Provided senior leadership with evaluating and implementing an end-to-end ITIL workflow and project portfolio management system.

• Lead and be accountable for technology related activities during project transition and steady state operations.

• Tasked to lead complex multifunctional project teams responsible for over 8 mergers and acquisitions.

• Responsible for several successful Data Center migration projects

• Responsible for identifying and driving a portfolio of IT projects with innovative strategies to deliver sustainable, cost effective business solutions with a four million annual project budget.

2015 : 2019

TopBuild

IT Manager, Senior Enterprise Architect

Manager, Information Systems – Masco (March 2009 – Present).

Manage network services of 300+ Masco Contractor Service division’s throughout the US

• Direct and line manager of a multi-functional engineering team having end-to-end responsibility for all platform deployment, upgrades, new products and network optimization

• Developed and maintain medium and long term strategies and related budgets for network development

• Designed a Next Generation Carrier Ethernet platform to meet growing customer capacity and feature demands

• Maintained test and verification processes to assure the quality of platform delivered to the operations team

• Put in place appropriate systems for management of network platforms

• Ensured key projects were delivered on time and budget from concept to customer availability

• Responsible for developing risk management services including better measurement (COBIT) and management of risk and control, and improve the consistency of system and practices of the enterprise.

• Performed risk evaluation, reviewed design and program development, planed and performed in-house reviews, made reports, and make sure that product meet plans.

• Responsible for giving solution to assist the enterprise to administer important business as well as operational risks and to identify best practices, operations cost reduction, and development opportunities.

• Performed special IT reviews at management request to give my opinion on adequate controls over specific IT processes.

2009 : 2015

TopBuild

IT Manager, Network Engineering and Operations

• Provided security expertise, oversight, and leadership to the delivery of security services and overall security direction for E-Business public sector customers. Focal Advisor for all public sector accounts.

• Manage implementation program to ensure security controls related to IBM services remain audit ready and true to E-Business accounts.

• Participated in customer's existing audit-readiness (SOX, PCI-DSS, FISMA) program to improve security controls.

• Implemented and reviewed security processes and policies.

• Provided focal responsibility for managing security incidents that occur in the customer's environment.

• Track and assist in the management of the resolution of reported security issues.

• Provided focal responsibility for all services delivered by various security groups.

• Provided focal responsibility for all security-related issues as pertaining to IBM delivery.

2003 : 2009

IBM Global Services

Senior I/T Specialist, Information Security Advisor

Company: Qualus

Years of Experience: 30