Azim A.

Education: Master of Science in Cybersecurity



University of Maryland University College

2011 : 2013

Graduate Certificate in Foundations of Cybersecurity



University of Maryland University College

2011 : 2012

Bachelor of Science (B.S.)

Homeland Security

University of Maryland University College

2007 : 2011

A+ Certification



CompTIA

2015 :

Support Center Analyst Certification



Help Desk Institute

2015 :

Experience: Provides in-depth analysis of vulnerabilities, threats, designs, procedures and architectural design with focus on recommendations for security enhancements or remediation, using network analysis tools

Lead daily Cybersecurity Audit Review meetings, communicating system/application action items to Information Risk Manager, Information Owner, & Application Owner.

Produce & file weekly metric reports to system logs/artifacts. Create tickets using JIRA

Attend weekly Tech/Admin meetings. Work independently & as a team player, via use of Agile methodology within cross-functional teams

2018 : Present

JPMorgan Chase & Co.

Cybersecurity Engineer

Manage the VA (CRISP) Continuous Readiness in Information Security Program- Identify, remediate & report existing vulnerabilities through threat assessment performance, to achieve a regulatory compliance baseline of 95-100% across the VA National Capitol Regional Benefits Office & Central Office locations

Serve as Systems/Network Administrator in use of Microsoft SCCM, Nessus/REEF, DBAT, Active Directory, & IBM BigFix to manage the deployment & security of devices & applications

Apply IT security patches & updates to operating systems to maintain compliance with Federal guidelines, including FISMA, NIST, HIPAA, & VA standards

Symantec Endpoint Encryption, McAfee Anti-Virus/HIPS, & Group Policy Management

Information Security Incident Response planning & Tabletop exercise execution

Enable/disable end-user accounts in AD, resolve insecure Windows service permissions & device configurations, removal of unapproved software, and update assignment of IT

Configure VPN connection for work at home end-users to access Cisco Anyconnect

Generate routine reports, format Excel spreadsheets, file to artifacts by deadline

Attend weekly Tech/Admin meetings. Work independently & as a team player

Perform VA Production Imaging, BIOS, & baseline configurations on PC workstations

2017 : 2018

U.S. Department of Veterans Affairs

IT Security Technician

Served as the initial point of contact for resolution of desktop/laptop related problems in a large customer enterprise, providing hardware, software, network, and applications troubleshooting, customer support, and accurate information to 60,000+ end-users.

Responded to telephone calls, email, instant messages and personal requests for technical support, meeting monthly SLA with call volume among highest averages

Documented, tracked, resolved and/or reported on incidents and work orders using Service Desk, Active Directory, Oracle Identity Manager, Microsoft Exchange Server, F5 BIG-IP Edge VPN client (including certificate renewal & troubleshooting)

Troubleshoot, research, diagnose, document, and resolve technical issues for Faculty & Staff end users via use of Altiris & Symantec pcAnywhere remote pc connection software

Desktop Break/Fix Technician work, PC, printer, monitor, scanner, replacement/repair, (HP/DELL) configuration items, installed, setup, configured, & updated IT systems

Managed IT equipment & supplies procurement, purchasing, invoicing, cost estimates, billing, & chargebacks between third-party customers, vendors, & manufacturers

Performed software backup & file restoration assistance for end users

Assisted with installation, configuration of polycoms & phone conference bridges

Documented IT Security breach issues reported by end-users to assist with diagnosis & resolution, advised end-users for incident containment, provided research & feedback by creating parent & child tickets of varied issues for trend analysis

Applied IT Security procedures in the administration of Anti-Phishing program

2015 : 2017

Jacobs

IT Support Center Analyst (Service Desk/Desktop Break-Fix Support)

Provided company-recognized customer service & support, disseminating information, and answering questions, served as primary advisor & subject matter expert for all Cybersecurity graduate programs.

Served as Student and Faculty Liaison for the Cybersecurity Student Success Pilot Program

Created advisor tip sheets for Cybersecurity and Information Assurance programs.



Managed a student population of 1,000+ students per term, using a combination of Salesforce.com case management tools and PeopleSoft database queries

Performed testing of two Learning Management Systems from separate vendors

Provided system related assistance with IT requirements for Desire to Learn CMS

Served as Team Lead & Ambassador of the Open House Flow and Communication Project, focusing on the restructuring of the process, resulting in a 24% increase in UMUC Open House attendance. Presented recommendations to Senior Management and Key Stakeholders

Increased online student enrollments by average of 3% during Fall term and 3.6% during Spring term.

2011 : 2015

University of Maryland University College

Academic Advisor

-Employed use of signature and anomaly-based intrusion detection systems, scanning data packets at host & router levels. Monitored and analyzed network traffic/capture files using protocol analyzers and intrusion detection/prevention systems

-Configured firewall rules for stateful inspection and packet filtering, and router ACL’s to detect unwanted network traffic. Developed enterprise and issue specific security plans

-Performed ethical penetration testing/vulnerability assessments to collect and analyze data pertaining to hosts, ports, and operating systems, & created IT Security Policy

-Demonstrated an integrated use of people, policy, technology, procedure, operations, training, physical security, user awareness, and information sharing, to effectively implement a defense-in-depth strategy against various external and insider threats

-Performed incident response, business continuity, and disaster recovery procedures, password hacking, encryption, obfuscation, SQL relational database management, digital forensic disk imaging, data analysis, extraction, and load balancing

2011 : 2013

University of Maryland University College

Graduate Student

Company: JPMorgan Chase & Co.

Years of Experience: 13