Andrew Moldovan

Education: Masters of Science

Security Engineering

Southern Methodist University

2007 : 2008

Bachelor of Science

Computer Engineering

Southern Methodist University

2003 : 2007

Experience: • Responsible for ensuring that The Federal Reserve Bank of Dallas’ IT and business communities understand and comply with the Federal Reserve System information security policies, practices, and industry best practices

• Operational tasks include vulnerability management, security compliance monitoring, security awareness, risk management, creation and dissemination of security best practices

• Provide risk consultation services to Federal Reserve Bank of Dallas in information security matters, compliance with the security assurance policies (based on NIST 800-53) and other control mechanisms used by the Bank

• Run and analyze vulnerability scan reports to investigate end-points for vulnerabilities and software misconfigurations which present a risk to the Bank

• Help business areas understand identified security exposures and assist development teams with approaches to remediate such issues

• Leverage web penetration testing tools to perform vulnerability scans against Federal Reserve Bank websites to identify and report web vulnerabilities

• Responsible for information security preparedness, policies, practices, and identifying and mitigating information security risks to applications, systems, infrastructure, and data on behalf of Federal Reserve Bank of Dallas

2013 : Present

Federal Reserve Bank of Dallas

Senior Information Security Engineer

• Serve as an intermediary between technology service providers (local, national, and external vendors) and their customers to define expectations, supply product deliverables, and ensure effective customer relations.

• Understand and describe the full array of FRS IT services that are offered locally and nationally, and coordinate these services to the needs of business areas.

• Ensure requests for FRS IT services are effectively communicated, tracked, reported, and escalated.

• Ensure planned activities by FRS IT service providers are effectively communicated to District customers.

• Serve as customer advocate while engaging local and national technology service providers.

2012 : 2013

Federal Reserve Bank of Dallas

Customer Relations Consultant

• Solve critical business problems in one of the fastest growing areas of online advertising and manage relationships with some of Google’s most strategic advertisers and agencies.

• Work with both internal and external parties to ensure that critical business and technical problems are handled quickly and appropriately.

• Manage technical and product issues and escalations for the Invite Media Platform, delivering the highest level of customer satisfaction

• Conduct high-impact services including customized product trainings, account reviews, feature request prioritization, and on-site visits.

2011 : 2012

Google

Technical Account Manager, DoubleClick

• First Senior Technical Analyst in the United States for Research In Motion

• Assisted with critical issues and customer situations in Premier Support that have been escalated from Intermediate Technical Analysts

• Performed customer on-site visits to investigate critical issues and establish customer relationships

• Assisted with training for employees in various departments within Research In Motion on topics such as BlackBerry Enterprise Server, SQL, S/MIME, Certificates, Wireshark, and Google Apps Connector

• Direct communication point with Product Development Support to resolve issues and improve products

• Participated as a Subject Matter Expert for several BlackBerry Innovation Forums across the country

• Performed new-hire interviews for various departments such as Premier Support, Carrier Support, and Field Technical Positions

2010 : 2011

BlackBerry

Senior Technical Analyst - Premier Support

• Provided support to RIM's Fortune 100 customers with their BlackBerry Solution needs

• Specialized in BlackBerry Enterprise Server for Microsoft Exchange

• Setup labs to replicate complex customer environments in order to test and resolve problems

• Performed customer on-site visits to investigate critical issues and establish customer relationships

• Member of the BlackBerry Enterprise Server 5.0 Task Force in charge of assisting customers with upgrade planning

• Took part in leading weekly Irving meetings to discuss current issues and action plans

• Created web-based log and database analysis parsing tools for troubleshooting and educational purposes for all RIM analysts

• Assisted with education on device vulnerabilities such as Etisalat Registration Application and PhoneSnoop Exploit for various departments within Research In Motion

2008 : 2010

BlackBerry

Technical Analyst - Premier Support

Company: Federal Reserve Bank of Dallas

Years of Experience: 24