Position Summary
Day to day support of physical server environment and infrastructure, including remote datacenter rack(s) as well as desktop support for on-site users. Position requires a “jack of all trades” IT person who not afraid to learn new technologies as well as maintaining current hardware and systems. Familiarity with managed HA networking equipment, production uptime goals, and virtualization are musts.
Key Responsibilities
- Monitor and maintain day to day operations of server and desktop infrastructure, including servers, fi rewalls, switches, and VPNs
- Monitor system backups and procedures to ensure data security
- Monitor, maintain, and support network infrastructure
- Install new / rebuild existing servers and confi gure hardware, peripherals, services, settings, directories, storage, etc. in accordance with operational requirements
- Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
- Assist in maintaining inventory records and documentation
- Help with end user education and address “how-to” questions
- Have the ability to communicate with end users about technology in simple terms
- Know, understand and interpret required PCI compliance requirements and responsibilities. Ability to monitor and report on daily compliance posture
- Monitor, maintain and support LAN, WAN, VPN and Wireless network infrastructure. Including administration and maintenance of clustered fi rewalls and switches
- Strong understanding of Windows Active Directory administration. DNS, GPO, gMSA, WSUS • Provide infrastructure support for application-related issues or projects
- Repair and recover from hardware or software failures
- Coordinate and communicate with impacted constituencies
- Experience with O365 suite including hosted email
- Excellent problem-solving and troubleshooting skills
- Ability to quickly respond to critical problems
- Ability to prioritize and adapt in a dynamic environment
- Familiarity with server hosting and administration at a colocation facility
- Research, test, and implement OS and vendor-specifi c software patches and upgrades • Create and update documentation and procedures
- Responsibilities require being on-call rotation and may require work evenings and weekends, sometimes with little advanced notice
Minimum Qualifications
- College degree or equivalent work experience
- Two years related experience and/or training; or equivalent combination of education and experienxce
- Imagination
- Enjoy working with people and be extremely outgoing
- Able to think outside of the box and put ideas into action
- Highly energetic and organized with a thorough knowledge of the products and services and have an aptitude to estimate, establish and communicate goals and ensure that they are met
- Be a team player, adaptable to change and stay calm under pressure. Be able to think on your feet
Preferred Qualifications
- Experience with Windows Server 2022, Hyper-V, and virtualization
- Knowledge of Cisco switching/networking
- Experience with Fortinet fi rewalls and switches
- Familiarity with Veeam Backup and Restore
- Experience with ManageEngine products
- Be able to lift up to 50lbs