Company Description
Techcella is a niche organization providing our business partners with unparalleled service and delivery of projects in a short period of time. Our specialized staff has extensive experience in several domains in the market, including Federal Government, telecommunications, finance, defense, e-commerce, and education. We pride ourselves on being innovative, collaborative, and dedicated to providing industry-based, end-to-end business services to our clients.
Role Description
Techcella is seeking a System Administrator (Microsoft System Center Operation Manager/Cloud Monitoring Engineer) to join our team. The SCOM Engineer will provide support for data centers that host core applications and infrastructure. This position is part of a team that tracks system performance using in-place monitoring tools such as SCOM and vCenter to support comprehensive monitoring and application/Infrastructure performance and availability.
The daily functions of this role include:
- Perform administrative tasks from the System Center Operation Manager (SCOM) and Azure Application Insight consoles
- Provide application and infrastructure support for the SCOM/Azure platform and create and maintain monitoring and notification rules
- Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and create and install custom Management Packs (MP) as needed
- Deliver SCOM views, create custom reports on results of SCOM monitoring, use SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts
- Build Executive Dashboards via Web interfaces or other dashboards via PowerBI
- Identifies application and infrastructure performance and scalability risks and mitigation for risks in a timely manner
- Identifies trends, implements new solutions/processes that fix issues, and continually strives toward moving from a reactive stance to a proactive stance
- Develops processes and tools that ensure that capabilities are effectively transitioned to Network Operations and tier 2 teams, including the existence of adequate monitoring, and comprehensive playbooks for quick resolution of incidents
- Researches and monitors current end-user response time as well as application and system performance and availability
- Ensures that applications deployed will properly scale and meet expected SLAs for Performance, Availability, Scalability and Stability
- Monitors and reports for existing applications/systems and infrastructure
- Creates automated solutions for data collection and reporting for existing applications and infrastructure for Performance and Availability
- Reviews and analyzes Web Application Performance and end user experience (client-side browser profiling), utilizing a deep understanding various monitoring tools
- Works with the application and infrastructure teams to setup Performance monitoring for the applications, databases, network and Cloud
- Implements effective monitoring solutions and assists in establishing the appropriate response to those events through processes and procedures, enabling level 1 and 2 teams to resolve as many issues as possible
Qualifications
- Bachelor's Degree from an accredited college or university
- Minimum seven (7) years of related SCOM experience
- Experience with the installation, configuration, and administration of Microsoft System Center Operations Manager 2019
- Experience working in a cloud based system, Azure is highly preferred
- Experience with instrumenting agent based and network based Application Performance Monitoring tools for performance and availability monitoring
- Knowledge and experience with Continuous Integration, Continuous Build and Continuous Deployment Practice, Tools, and trends
- Experience in application/network performance and availability monitoring
- Experience with PowerShell scripting engine to automate tasks with SCOM
- Experience with System Center Configuration Manager 2016-19, System Center Service Manager 2016-19and System Center Orchestrator
- Experience with major Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server
- Knowledge of server virtualization technologies, preferably VMware and/or Microsoft Azure technologies
- Knowledge of multiple processor systems, RAID hardware, SCSI attached, and storage area network solutions
- Knowledge of data backup, replication and encryption technologies
- Experience with Veritas Netbackup, Azure PaaS, IaaS, VMWare preferred
- Knowledge of LAN/WAN network infrastructure technologies
- Experience with Executive Dashboards preferred
- Knowledge of PowerShell HTTP, HTTPS, TCP/IP, SMTP, DNS, SSH, TELNET, SNMP and FTP
Must be able to attain Public Trust.