About The Company
Cyderes is a global cybersecurity powerhouse offering comprehensive solutions around managed security, identity and access management, and professional services. Cyderes provides the people, process, and technology modern enterprises rely on to manage risk, maintain compliance, and respond to security threats with greater speed, scale, and cost-efficiency than traditional in-house solutions. Born from the merger of two award-winning cybersecurity firms, Herjavec Group and Fishtech Group, Cyderes has six security operations centers and offices across the United States, Canada, the United Kingdom, and India.
Description
About the Company:
Cyderes is a global cybersecurity powerhouse offering comprehensive solutions around managed security, identity and access management, and professional services. Cyderes provides the people, process, and technology modern enterprises rely on to manage risk, maintain compliance, and respond to security threats with greater speed, scale, and cost-efficiency than traditional in-house solutions. Born from the merger of two award-winning cybersecurity firms, Herjavec Group and Fishtech Group, Cyderes has six security operations centers and offices across the United States, Canada, the United Kingdom, and India.
About The Job
Cyderes is looking for a Channel Inside Business Development Representative. The Channel IBD will be responsible for working as part of the Inside Sales team to support Account Executives. In addition, will maintain a positive working relationship with customers by initiating action, sense of urgency, and providing excellent customer service in a prompt and courteous manner. The ideal Channel IBD is an excellent verbal and written communicator, ambitious, detail oriented, and well organized. The Channel IBD will be tasked with maintaining. Cyderes' superior customer service reputation with customers, coworkers, team leaders and management. This includes having a sense of urgency with requests, changes or alternatives in procedures, processes, and functions.
Primary Responsibilities
- Effectively communicate customer feedback, expectations, needs and problems to management.
- Process product sales orders confirming orders are aligned with Cyderes’ sourcing guide, vendor pricing is accurate, and customer data on the sales order is accurate
- Track product fulfillment either by online procurement tools, bills, or emails from vendors.
- Follow procedures to issue RMA’s for returned products.
- Receive inbound inquiries from potential or current customers
- Accurately produce quotes for product and services business and log all activity in Salesforce (CRM system)
- Managing, documenting, reporting, and following-up on all activity in Salesforce and order entry system (NetSuite)
- Ensure all deals are registered in a timely manner within the appropriate vendor portals
- Partner with the Lead Specialist to route qualified opportunities to the appropriate Account Executive for further development and closure
- Actively up-sell and increase Cyderes' Professional Service’s orders through suggestive selling techniques
- Act as a liaison between the Account Executive & the Professional Services organization for service engagements
- Perform routine follow up calls as per the renewal process
- Required to increase product knowledge by attending all vendor product training sessions, updated collateral etc.
Desired Skills And Experiences
- Ability to calculate sales numbers in a fast-paced environment
- Superior communication skills both written and oral
- Sharp attention to detail with strong organizational skills
- Highly motivated self-starter that does not require day-to-day management while able to work in a team-oriented environment
- Proficient with various computer programs: (Microsoft Word, Excel, PowerPoint & Outlook, Salesforce)
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