An IT Manager, or IT Department Manager, is responsible for overseeing IT personnel and daily operations within the IT department. Their duties include creating job posts, interviewing and hiring qualified candidates, relaying information between upper management and department employees and managing the department budget.
IT Manager duties and responsibilities
IT Managers are responsible for a number of different tasks related to overseeing a company’s computer networks and improving the company’s network systems. Some of their daily responsibilities include:
Developing new strategies to help reduce downtime and decrease maintenance costs
Creating rational strategies for upgrading the company’s software when a new update is available
Constructing and implementing plans to ensure the company’s IT assets continue to operate smoothly in the event of a problem
Working closely with other department Managers to assess the growth needs and maintenance of the company’s systems
Project management, spec authoring, and issue reproduction
Vendor management, budgeting, invoice review
IT Manager reports to CTO
Helpdesk and System Administrator report to IT Manager
Automation Maintenance report to IT Manager
IT Manager will work closely with operations leadership and department heads.
- Monitor helpdesk tickets for trending issues and plan to reduce or avoid future issues
- Create, distribute, and maintain accurate documentation of IT Systems for use by operations
- Write and enforce policy for IT personnel and users
- Work with power-users and managers to identify and oversee issue resolution
- Realize high satisfaction with IT services for users
Experience as a pharmacy technician, pharmacist, or other healthcare related occupation is helpful, but not required.
Experience with EDI, ETL, API’s, and other interface technologies helpful but not required.