Role Summary
We pride ourselves in our ability to maintain an adaptive and secure technology environment. The IT Manager, based out of our San Francisco headquarters, will manage various IT responsibilities, levering their in-depth expertise to assess issues and provide solutions. Reporting to the Director of Technology, this first-level manager will support a global staff, offices, subtenants, and subsidiaries. The ideal candidate will be a career-level professional, ensuring all aspects of the IT support function are focused on providing superior, user-friendly, and expert service to employees.
Minimum Skills
- Typically 8+ years of relevant IT education and experience
- Exceptional interpersonal skills, including written and verbal communication
- Adept at analyzing and solving computer hardware and software, as well as standard office equipment, problems quickly
- Organized and diligent about maintaining accurate, complete and confidential client and company information
- Comfortable working autonomously using initiative and sound business judgment
- Intermediate experience with industry standard VDI environments
- Intermediate experience with active directory, firewalls, switches, and licensing management
- Advanced knowledge of Windows, Cloud Computing and other IT-related softwares and programs
Preferred Skills
- 10+ years of relevant IT education and experience
- 1+ years of people management experience
- Advanced internal networking skills
- Advanced software troubleshooting skills, especially with Autodesk & ESRI software
- Intermediate programming skills (Python, HTML, CSS, LISP, SQL)
Expected Outcomes
- Provides timely support services to employees with complex and/or escalated technical problems and IT issues involving desktop, laptop, or network services
- Manages and supervises the activities of the help desk, support staff with IT needs, and desktop/server/virtual desktop infrastructure support
- Resolves advanced hardware, software, network, and other related systems issues, researching and providing solutions for consideration
- Advanced planning of installations upgrades of PC components and software
- First responder to service outages, acting as liaison with local utilities and other vendors
- Tracks incidents in a software solution, setting goals and success metrics for bettering the internal infrastructure and the end user experience
- Trains staff on operating systems, office equipment and other basic IT functions
- Conducts company IT Onboardings and Offboardings
- Monitoring, tracking, and coordinating all IT functions between a cross-functional team and server locations across the United States and virtual IT operations internationally.
- Performs tasks such as setting up server racks, computers and desk setups, switches, wireless access points, ethernet and power cable distribution and organization, security systems, and other IT-related and monitored devices
- Other duties as assigned
What We Offer
- Own a part of the firm with ESOP eligibility after one year
- Flexible working - with every other Friday off
- Competitive Health plans, including PPO and HMO options, Dental and Vision plans
- Learning and Development stipend to use as you see fit
- Generous PTO and 8 paid holidays
- Automatic 401k enrollment
- Fun team events, lunches and happy hours to get to know colleagues outside of work
- A tangible opportunity to truly help the environment!
