Summary/Objectives

The System Administrator will design and oversee local area networks, wide area networks, and network segments. Daily tasks may include installing, upgrading, and monitoring software and hardware. The System Administrator will maintain the essentials such as operating systems, business applications, security tools, webservers, email, laptop, and desktop PCs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Monitor network service alerts and respond to critical alerts.
Provide technical support for users via phone, email, remote or onsite.
Setup infrastructure according to industry standards and company best practices.
Asset with and provide recommendation for advancements in IT structures.
Create and support LANs, VLANs, VPNs, and WANs, configure subnets and troubleshoot IP setup.
Configure and install switches, firewalls, wireless access points and other network appliances.
Configure, deploy, and support Windows Server environments, both virtual and physical.
Support and install Desktops and their peripherals: printers, dictations devices, scanners, etc.
Assist ISPs during installation of new services.
Support email services: MS Exchange online, Office 365, Google Workspace, etc.
Manage both internal and External DNS records.
Experience with Microsoft 365, deployments, trouble shooting and management tools
Deploy and manage protection services: A/V, anti-spam, malware protection, as well as remediation of attacks.
Deploy, manage, and monitor data backups.
Support a client’s 3rd party vendors.
A strong desire to be a part of a team, to learn and to grow
Create, update, and maintain excellent documentation and notes within the appropriate system locations to provide efficient access to time critical information.
Collaborate with team members and outside contacts to assist with project-related work.

Competencies

Customer focus - Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.

Data gathering and analysis - Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.

Empathy - Showing interest in other people's feelings, attitudes, and reasoning.

Oral communication - Shaping and expressing ideas and information in an effective manner.

Problem solving - Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

Written communication - Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Skills

Collaboration
Creative Thinking
Customer Service
Data Analytics
Multitasking
Problems Solving

Work Environment

This role operates in a professional office environment both at company office and client locations. This role routinely uses standard office equipment such as computers, phones, etc.

Physical Demands

Requires prolonged sitting and some bending, stooping, and stretching. Must be able to lift IT related items for client support, projects, or implementation.

Position Type/Expected Hours of Work

Full time job, normally 40 hours per week.

Be available for after-hours for critical client issues.
Occasional weekend or evening work required for some projects not to conflict with the office work schedules.

Travel

Occasional travel may be required on an as needed basis.

Required Education and Experience

High school diploma.
Understanding of technology configurations and installation/project experience.
Understanding of IT networking and security.
Minimum 3 years of experience working on a service desk or similar role.

Preferred Education and Experience

CompTIA Network+ certification.
Previous experience with a support or ticketing tool.
Previous experience working as a support resource in a technical capacity, in front of and with clients.

Work Authorization/Security Clearance (if applicable)

Must be a United State Citizen

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Licenses & Certifications Preferred

CompTIA Net+
CompTIA A+

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