Description:
Position Summary:
The primary responsibility for this position is to provide strategic direction and implement solutions for technology systems and related processes. The Director of IT Operations fosters strong professional relationships with internal and external stakeholders; plans, coordinates, and leads projects with internal teams and vendors; audits information security protocols and remediates threats to data and systems; seeks out opportunities to improve business processes through innovative technology solutions. As a member of Sprague's Senior Management Team, the Director of IT Operations facilitates the achievement of financial goals by informing strategic decisions and spearheading initiatives that increase organizational productivity and reduce business continuity risks.

Essential Duties and Responsibilities:

Project Management
Plan, direct, supervise, and coordinate work of subordinates and cross-functional teams supporting large IT projects, including the design and deployment of new technology systems and services
Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
Assess vendors and develop test strategies for new hardware and software
Infrastructure Management
Define IT infrastructure strategy, architecture, and processes
Monitor and remediate problems within the network and security infrastructure including; routers, switches, firewalls, VPN, proxy servers, Linux, UNIX, and Windows Servers
Proactively monitor system health and plan capacity
Application Support
Oversee systems administration and technical support
Manage mobile deployment strategy for hardware and software, including deployment of upgrades and replacement
Manage vendor relationships, contracts, and product licenses
Business Continuity
Assess systems and business processes for risks, interpret security audit results, implement policies, communicate changes to employees and all levels of leadership
Communicate standards and data related to information security to senior and frontline management levels
Leadership
Manage direct reports and cross-functional teams
Mentor, coach, and develop rising talent in the technology department
Navigate conflict across all levels of leadership, internal and external stakeholders

ADDITIONAL INFORMATION

Position Title: Director of IT

Reports To: President

Travel: 10-20%

FLSA Status: Salaried, Exempt

EEOC Class: Director

Salary: $150,000-75,000 (DOE) plus incentives

Perks:

Flexible schedule: Excellent work-life balance lets you schedule work around your life passions and responsibilities
Company-issued phone and laptop

Generous Benefits:

Health Insurance: Choose between 2 medical plans, both with Medical Spending Account options. Dental and Vision also available. Receive benefits within 1 month of employment. Create your own customized benefits package.
401K Plan: 4.5% matching if you contribute 6%. 100% matching up to 3% then 50% matching up to 6%.
Vacation & Paid Time Off: Receive personal time from date of hire & vacation time after 90 days.
Paid Holidays: Inclusive holiday policy with 8 holidays per year and flexible scheduling window. Choose which days you celebrate.
Childcare: Flexible Spending Account to offset childcare costs.
Performance Bonuses: Additional incentives for achieving individual, team, and company performance goals.

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.Requirements:

Knowledge, Skills, and Abilities:

Proficiency in technical networking, infrastructure, and information security
Proficiency in software and database systems
Demonstrated understanding of Technology Project Management processes, strategies, and methods
Detail oriented with excellent time management and organizational skills; experience establishing guidelines in these areas for others
Strong sense of personal accountability regarding decision-making, meeting deadlines, and achieving financial and organizational goals
Experience working in a high-level collaborative environment, promoting a teamwork mentality, and supervising direct reports and cross-functional teams
Ability to apply analytical thinking and problem-solving skills, predict challenges, and proactively head-off obstacles
Ability to analyze, interpret, and present statistical data from internal and external sources to all levels of leadership
Ability to communicate effectively verbally and in writing, with peers, subordinates, leaders at all levels
Ability to build and maintain professional relationships and communication effectively with vendors and industry contacts
Ability to recognize indicators of performance in systems and business processes, and recommend actions to improve or correct deficiencies

Education and/or Experience:

7+ years experience in information technology
3+ years experience managing people and/or teams
Bachelor's degree and/or equivalent IT certifications or licenses
Professional Project Management Certification from accredited institution

Environment and Physical Demands:

Constantly sitting at a desk to operate a computer, telephone, and other office equipment
Constantly communicating with internal and external customers by telephone, in-person, and over email
Frequently walking, reaching, and/or stooping to access equipment and supplies
Occasionally lifting up to 50lbs
Covid-19 vaccinations are mandatory for all employees

W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Sprague Pest Solutions

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Director of IT