Summary

The Information Technology’s role is to support and maintain in-house computer systems, servers, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. This position reports directly to the Chief Executive Officer. This position is an integral part of the patient-centered medical home care team and works collaboratively with others to support optimal patient outcomes.

Essential Duties And Responsibilities

Manages procedures to back up data stored in computers including offsite tape rotation and periodic testing of stored data.
Provides server support and maintenance; uses various utilities to trouble-shoot, repair, and check configuration of servers.
Work with end users to identify and deliver required PC service levels.
Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Monitor and test PC performance and provide PC performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Accurately document instances of hardware failure, repair, installation, and removal and report resolution to the ED.
Construct, install, and test customized configurations based on various platforms and operating systems.
Conduct research on computer products in support of PC procurement and development efforts.
Evaluate and recommend hardware products for purchase.
Write technical specifications for purchase of PCs, networking hardware and related products.
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
Support development and implementation of new computer projects and new hardware installations.
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
If necessary, liaise with third-party support and PC equipment vendors.
Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
Provide guidance to junior members of the team as required.

The above statements are intended to describe the general nature and level of work beingperformed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or it is a logical assignment to the position. The employee is expected to perform other duties necessary for the effective operation of the department.

Other Duties And Responsibilities

1. Demonstrate understanding of and observe all SBNC policies, procedures, rules and regulations.
2. Demonstrate successful work-related behaviors.
3. Attend SBNC meetings as required.
4. Interact with patients, physicians, staff, vendors, and visitors in attentive ways that demonstrate caring and that reflect the SBNC mission and philosophy.

Qualifications And Education Requirements

Education: College Degree in the field of Computer Science and/or 4 years equivalent work experience.

Experience: Four (4) years’ experience

Excellent technical knowledge of network and PC hardware, including desktop configurations; software installation,

solving; adapting existing database software, spreadsheets, and other programs to best meet end user needs
Hands-on hardware troubleshooting experience.
Extensive equipment support experience with building, testing and installation of personal computers; handle special projects such as computer conversions or upgrades; order and track personal computer acquisition; monitor vendor contracts for related services;
Working technical knowledge of current network protocols, operating systems, and standards, including knowledge of network diagnostic checks to assess network health and determine any outages.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into PC issues and products as required.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Understanding of the organization’s goals and objectives.
Self-motivated and directed.
Keen attention to detail.
Analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong customer-service orientation.

Ability to: Fully engage with people, taking time to understand their needs through well-established interview techniques. Identify complex problems and review related information to develop and evaluate options and implement solutions.

Physical Requirements: On – Call availability for troubleshooting during the Clinic’s posted hours.

Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and poser

Sitting for extended periods of time

Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job unless providing such accommodations would result in undue hardship for the SBNC.

Salary Range: 75,000 - 85,000 per year

Santa Barbara Neighborhood Clinics

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INFORMATION TECHNOLOGY MANAGER (IT MANAGER)