We are currently looking for an experienced and reliable IT General Manager to join our team!

RL Computer Solutions (RLCS) is a managed IT services provider that has been delivering outstanding results for clients across the legal, medical, residential, professional services, and other industries for 15+ years. With major operations centered in St. Augustine, Florida. We strive to provide superior support across the United States and our mission is to improve clients' IT environment by recruiting, training, and nurturing the industry’s top tech talent.

JOB DESCRIPTION: The IT General Manager is responsible for the day-to-day operations to ensure the smooth running of the business and occasionally travels on-site when needed.

RESPONSIBILITIES INCLUDE THE FOLLOWING:

· Oversee day-to-day operations and management of the business.

· Manage and motivate employees to improve performance and achieve company objectives.

· Evaluate and monitor financial performance, budgeting, and forecasting.

· Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.

· Ensure compliance with all laws, regulations, and industry standards.

· Identify and capitalize on new business opportunities.

· Oversee the development and maintenance of systems, processes, and policies.

· Monitor industry trends and competitors to stay ahead of the curve.

· Act as a company representative in various business situations.

· Assisting in the organization of technician schedules for all Service Desk and NOC staff.

· Responsible for entering time daily.

· Ability to work in a team or independently while communicating effectively.

· Improve customer service, perception, and satisfaction with fast turnaround of customer requests.

· Route incoming calls and existing tickets to the qualified technician.

REQUIRED QUALIFICATIONS:

· Tech-savvy with knowledge of general procedures and operating systems knowledge.

· Interpersonal skills: such as telephone/communication skills, and customer care.

· Active listener with the ability to multi-task and adapt to changes quickly.

· Sound judgment and critical thinking with the ability to match resources to technical issues.

· Service awareness of all organization’s key IT services for which support is being provided.

· Knowledge of support tools, techniques, software, and how technology is used to provide IT services.

· Typing skills to ensure quick and accurate entry of service request details.

· Self-motivated with the ability to work in a fast-moving environment.

· Positive attitude and a strong willingness to continually learn.

PREFERRED QUALIFICATIONS:

· Knowledge of SolarWinds, Web Help Desk, Microsoft Outlook, and 3CX phone systems.

· Quickbooks.

· Nussi.

RLCS

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General Manager Information Technology