Job Details

Job Location: Mount St. Joseph University - Cincinnati, OH

Position Type: Full Time

Education Level: 4 Year Degree

Job Category: Information Technology

Description Status: ExemptPurpose: Supports campus data, server, and network infrastructure. This includes, but is not limited to, infrastructure management including hypervisor, virtual server, distributed storage, telephony system support, installation, and maintenance. Planning, installation, configuration, and deployment of all campus network components, including all related hardware and software, and connectivity support.Duties:- Installs, maintains and troubleshoots campus network hardware, servers, routers, switches, hubs, and other connectivity peripherals, network software elements, and related software. Ensures routine data backup and integrity. Maintains documentation.- Responsible for maintaining security, availability, and accessibility through proactive monitoring, threat detection, and application of updates or upgrades where appropriate. Acts as a Chief Information Security Officer for the University (CISO). Responsible for data security for the University, including but not limited to network hardware/software and server hardware/software.- Performs routine account audits for all ISS supported applications, databases, and user accounts. Verifies that all accounts are in compliance with the College’s Network and Data Security standards and policies, including password complexity and authentication security standards.- Responsible for the creation of all network accounts, e-mail mailboxes, and web folders for all faculty, staff, and students. Creates new employee packets of information containing a welcome letter, login information, campus map, and information about ISS services.- Responsible for automation of various system tasks where appropriate.s- Responsible for the creation of accounts for guests, consultants, contractors, auditors, and other individuals who require access to the systems.- Responsible for duties associated with the creation of new student accounts and disabling of graduating and withdrawn student accounts.- Provides second-level support for all account-related issues; performs troubleshooting of issues until resolution.- Responsible for maintaining all University global distribution lists.- Administers the University’s telephone and voicemail system. Maintains the University telephone directory.-Maintains campus e-mail system (currently Microsoft Exchange/Outlook) and creation of mailboxes. -Provides secondary support for network and client-based issues. Assists with installation, maintenance, and repairs of campus computers, printers, peripherals, and associated software when required.- Administers all primary function server applications. -Provides elementary training for supported applications.-Provides first response to technology-related emergencies on a 24/7/365 basis. Responds rapidly to technology-related emergencies. -Adheres to unit’s policies and procedures; analyzes and resolves problems; cooperates and communicates effectively and in a timely manner with department staff, supervisors, and other departments.-Engages in personal professional development to stay current with the demands of the position; is a positive influence on the effective use of technology on campus; performs additional related duties as assigned.- Communicates effectively and in a timely manner with departmental staff, supervisors, and other campus departments. Coordinates efforts with other units in the Technology Infrastructure Services department and ISS division.-Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the division; helping others accomplish related job results as and where needed.-Consults users to design, test, and document technology systems.-Maintains Active Directory/LDAP, Group Policy, and campus e-mail systems.-Installs, maintains and troubleshoots desktop/server hardware, peripherals, network, and related software and system images.-Provides on-site and remote technical support by email, phone, and remote assistance apps on a 24/7/365 basis.-Prioritizes a variety of tasks and heavy volume of work.-Transmits critical system information to the campus community.-Works independently while exercising discretion on system performance.-Communicates & coordinates effectively with the TIS department and ISS division.-Explores new opportunities to enhance the services of the division.-Engages in professional development to stay current with the demands of the position and work toward industry-standard certifications.-Has a positive influence on the effective use of technology on campus.-Develops system requirements with attention to system integration and feasibility-Performs additional duties as assigned.Supervision Exercised: NoneSupervision Received: Director of Technology Support Services and Director of Technology Design, Development, and User Experience. At times work/carry out directions of Associate Provost as needed.Qualifications Education: Bachelor of Science in Computer Science, Information Systems or a related field with relevant computer coursework; Master’s degree in a computer or information science related field preferred. Relevant work experience may substitute for education.Experience: Excellent organizational, interpersonal, and oral and written communication skills are required, as well as the ability to work independently, manage and prioritize multiple projects and work with end-users. Experience with relational databases, SQL, Unix, and Windows Server Operating Systems, and demonstrated ability and commitment towards diversity, equity, and inclusionSpecialized Training: Several years of experience in a related field. Advanced programming skills. Preferred: knowledge of HTML, CSS, Javascript, Perl, C++, C# (.Net), Windows Server, Linux, Unix, Apache web server and IIS administration, NGINX, Node.JS, and the University’s administrative system (Jenzabar CX), Jenzabar Internet Campus Solution (JICS) and related software. Linux and Windows server environments, TCP/IP, DNS, DHCP and LDAP, SMTP servers (Exchange, Postfix, etc), various hypervisors/virtualization platforms (VMware, Citrix, Proxmox, VirtualBox, etc), Python, Shell, VBS and Powershell scripting, MySQL and MS SQL ServerSkills/Attributes Customer Service:

Exhibit a "customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
Adapt willingly and quickly to changing priorities, responsibilities, and students' (or other customers) needs and expectations; anticipate and identify students' (or other customers) needs
Demonstrate an ability to facilitate transition and counsel students towards the realization of full educational potential (can be personalized for position)
Demonstrated ability to recognize, appreciate and serve culturally diverse populations, special needs, and others
Available to rotate through multiple time frames of service operations
Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education

Teamwork:

Collaborate well with others for a cohesive group
Communicate, cooperate and collaborate well with others to achieve common office, department, or University goals
Willingly assists in various responsibilities as appropriate within the department and other areas of the university as appropriate as required during high service demand times

Communication:

Develop and nurture an effective, productive, and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity
Demonstrate strong written, telephone, and electronic (email and internet) communication skills and strengths in public speaking
Communicate information clearly and concisely and listen well to others

Attention to Detail:

Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, or omissions

Initiative:

Take immediate and independent action when necessary assuming initiative for creative problem solving
Demonstrate creativity and high energy
Accomplish tasks with follow-through to completion

Technical:

Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

Work Environment, Physical Demands:

Multiple service hours; computer data input; multiple concurrent tasks with service interruptions; extensive customer contact; strict confidentiality; detailed work.

To apply, please upload the cover letter, resume, and contact information with three professional references via Paycom.A review of resumes will begin immediately and continue until the position is filled.Please click here to review the University's Non-Discrimination Policy. Mount St. Joseph University is an Equal Opportunity Employer

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