JIRA/Confluence Specialist

San Jose, CA

Responsibilities

Configuration and maintenance of Jira, bitbucket, Confluence and other Atlassian Tools

Create and manage Jira components including project workflows, screen schemes, permission schemes and notification schemes in Jira

Support and troubleshoot Jira and Confluence

Create, manage, and support all administrative functions associated with the Atlassian product suite

Evaluate and manage the usage of Atlassian add-ons to meet team and business needs

Create comprehensive JIRA workflows (with conditions, validators, and post functions), screen schemes, permission schemes, and notification schemes

Design & Manage complex Jira/Confluence queries, dashboards for operational/performance reporting metrics and reports based on departmental needs

Understand system architecture of upstream and downstream impacts when implementing solutions

Develop, test, and deploy integrations between Atlassian products and other internal systems

Maintain an up-to-date knowledge of Atlassian products, administration best practices, and agile methodology best practices

Participate in process for choosing external Atlassian partner

Conduct user-training and help-sessions for new features or implementations

Basic JQL Administration and query writing tasks

Migrating people/projects from other tools to JIRA/Confluence

Create and provide administration support for Confluence spaces

Manage accounts and groups for Confluence and JIRA projects

Support Confluence Space creation and basic configuration including Space administration including permissions

Audit accounts disabling those no longer in use

Monitor Confluence for operation, content and security

Understand policies that apply to Confluence, JIRA and Github, disseminating them and participating in the creation/update of new policies

Coordinate testing new macros with users and application administrators

Coordinate with users for testing product updates before and after production release

Coordinate with users on simple JIRA project set up schemes and customizations

Support JIRA in creating more complex schemes and customizations

Manage a Jira Service Desk for Confluence and JIRA service requests

Act as first point of contact for tickets for Confluence, JIRA and Github

Self-train on Confluence, JIRA and Github

Act as point of contact for onboarding new users and teams, and answering frequently asked questions

Manage associations (accounts) and answer frequently asked questions for Github (not Git)

Requirements:

Mandatory:

Must have strong knowledge and hands on experience in configuring and troubleshooting of Atlassian suite of products especially JIRA, Confluence.

Must have experience with Github.

Minimum 3-5 years supporting Atlassian products with expert experience in

Troubleshooting issues in JIRA / Confluence tools

Optimizing designs in creating issues with conditions, validations and post functions

Demonstrated outstanding analytical, teaming and interpersonal skills Trouble shooting issues-effectively respond to users requests

Highly developed oral and written communication skills; strong presentation skills

Integration knowledge a plus

Experience coordinating a dynamic environment managing coordination throughout all areas of responsibility.

Education

BS Degree

Atlassian certifications a plus

Five+ years of system administration experience in Linux environments and proficient in tasks such as shell scripting, creating cron jobs, analyzing log files, managing user accounts and groups, configuring iptables, and setting up mail services.

Proven ability to multi-task.

Independent, self-starter.

Ability to effectively communicate (verbal and written correspondence) in a professional and courteous manner with technical and non-technical personnel.

Familiarity with web-based technologies, including but not limited to, reverse proxy servers, SSL certificate configuration, three-tier architecture, and service oriented architecture, enterprise service bus, http, and differences between browsers.

Able to lift 50 lbs.

Able to move servers to and from main DC to the colocation and labs

Install new hardware or migrate existing servers (rack and stack)

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JIRA/Confluence Specialist