Company Overview:

Aligned Tek, a leading Managed Service Provider (MSP), is seeking a proactive and results-driven Sales Development Representative (SDR) to join our dynamic sales team. As an MSP, we offer a comprehensive suite of IT solutions and services to businesses, empowering them to optimize their operations, enhance security, and achieve their goals. This is an excellent opportunity for a motivated individual who thrives in a fast-paced environment and enjoys engaging with potential clients to drive business growth.

Role Overview:

As a Sales Development Representative for our MSP, you will be a crucial player in the sales process, responsible for generating and qualifying leads to support the growth of our client base. Your primary focus will be on initiating contact with potential customers, understanding their needs and challenges, and setting appointments for the sales team. You will collaborate closely with Account Executives to ensure a seamless transition of leads and contribute to the overall sales strategy.

Responsibilities:

Lead Generation: Proactively identify and source new sales leads through various channels, including research, cold calling, email campaigns, social media, and networking events
Qualifying Prospects: Engage in meaningful conversations with potential clients to identify their business objectives, challenges, and IT requirements, effectively qualifying leads for further follow-up
Appointment Setting: Schedule appointments and product demonstrations for Account Executives, ensuring a steady flow of qualified leads into the sales pipeline
CRM Management: Accurately record and update lead information, interactions, and progress in the Customer Relationship Management (CRM) system
Market Research: Stay informed about industry trends, competitors, and market conditions to effectively communicate the value of our MSP services to prospects
Sales Collaboration: Collaborate closely with the sales team, sharing valuable insights and feedback to improve the sales process and overall business strategy
Sales Metrics and Reporting: Consistently track and report on key performance indicators (KPIs) and sales metrics to assess individual and team performance, helping to refine strategies for continuous improvement
Continuous Learning: Stay up to date with our MSP's service offerings, advancements in the IT industry, and sales techniques to maintain a competitive edge and contribute to business growth

Requirements:

Previous Experience: Proven experience in a sales development or inside sales role, preferably within the IT industry or technology-related services
Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical audiences
Customer-Centric Approach: Strong customer service orientation, actively listening to prospects' needs, and offering tailored solutions that align with their business objectives
Result-Oriented: Demonstrated track record of meeting or exceeding sales targets and quotas
Organizational Skills: Ability to manage and prioritize multiple tasks efficiently, ensuring timely follow-ups and consistent lead nurturing
Team Player: A collaborative mindset with the ability to work effectively within a team-driven environment
Tech-Savvy: Familiarity with IT services, cloud solutions, cybersecurity, and other managed services is a plus
Persistence: Resilient and determined in pursuing leads and overcoming objections to achieve sales goals
Bachelor's Degree: A degree in Business, Marketing, or a related field is desirable but not mandatory

Benefits:

We offer a competitive salary package, performance-based incentives, and opportunities for career growth within a rapidly expanding MSP. Additionally, you'll have access to continuous training and professional development programs to enhance your skills and expertise in the IT industry.

Join our team and play a vital role in driving our MSP's success by providing businesses with the IT solutions they need to thrive in today's dynamic market.

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Sales Development Representative