First consideration will be given to those applicants that apply within the first 14 days

PURPOSE OF THE JOB

The Director of IT & Security Operations, under the direction of the Chief Technology and Innovation Officer (CTIO), is responsible for the day-to-day IT Operations of the Commission, including managing the IT Helpdesk, end-user hardware and software, account and identity management, cloud application administration, IT and security infrastructure across multi-locations including remote staff with an emphasis on cybersecurity. The Director of IT & Security Operations is also responsible for technology equipment inventory, employee onboarding/offboarding and managing replacement lifecycles, security and IT controls, performing internal IT audits, and maintaining documentation. This position, in conjunction with the CTIO, will work closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

The ideal candidate will lead the execution of the infrastructure and security technology strategy for the Commission. This position will lead-by-example, by implementing technology for the Commission in partnership with the CTIO.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Be a “hands-on” leader and manage and support daily IT operations needs for the Commission and the user community;
Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
Assist the CTIO in developing, updating, and implement all IT policies and standard operating procedures, including those for IT architecture, IT operations, cybersecurity, disaster recovery, and service provision;
Provide guidance to helpdesk and support staff;
Communicate with the senior staff for the operational activities and strategic goals;
Oversee the design, implementation, and maintenance of networks, firewalls, cybersecurity monitoring platforms, security systems, and on and off-premise IT services across all commission offices and remote staff;
Define and execute strategy for employee computing needs, hardware and software selection, , cybersecurity configurations, telecommunications and mobile technologies, employee training, and onboarding, etc.;
Where necessary, re-engineer infrastructure and support to ensure it aligns with business processes, Commission needs, and strategic vision;
Forecast hardware and desktop software requirements for the Commission and recommend software, hardware, and other system products;
Manage tangible technical assets and identify replacement when necessary;
Assure internal and external customer satisfaction with adherence to service levels as determined by the Commission;
Manage and maintain Network services, Server administration, and LAN;
Manage third-party vendor relationships and service contracts for IT Operations;
Ensures compliance with all software licensing agreements;
Maintain a focus on technology confidentiality, integrity, and availability at all times;
Install and configure hardware, such as servers, routers, switches, and network-related equipment;
Ensures that workstations, telecommunications, operating systems, and software applications are operational;
Manage and maintain the Commission’s technical mobility, including mobile device management, tablets, field staff technology, and assuring availability 24/7;
Perform periodic assessments and audits of the Commission’s network, including vulnerability assessments; and
Assist the CTIO in driving a multi-year roadmap for a “Zero-Trust” network while assuring all assets are secured.

OTHER DUTIES AND RESPONSIBILITIES

Work collaboratively with other staff to provide excellent customer service;
Promote a culture of can-do attitudes, responsiveness, and service quality;
Provide automation strategies to reduce the effort in managing devices and platforms;
Executes procedures and controls to ensure that the Commission’s data is backed-up on a regular basis and stored at a secure location in accordance with best practice IT standards and tests the backup plan on a regular basis;
Be the primary contact for technical issues;
Be a contact for IT security audits;
Test and monitor IT business continuity and disaster recovery plans;
Be the on-site technical leader for infrastructure projects and support end users and travel to various sites as required or needed;
Performs related duties as assigned; and
Required to lift 35 pounds and push 65 pounds of computer equipment.

SUPERVISORY RESPONSIBILITIES

Direct daily supervision of personnel may be required

Qualifications

KNOWLEDGE AND SKILLS

Able to demonstrate a flexible leadership style by being fair-minded, forward-thinking, competent, and inspiring while meeting the needs of a broad range of individuals and situations;
Able to communicate in a clear and consistent manner across the Commission along with individuals outside the Commission while maintaining customer satisfaction;
Able to build constructive working relationships characterized by a high level of acceptance, integrity, cooperation, and mutual regard;
Able to earn the trust, respect, and confidence of co-workers and customers through honesty, forthrightness, and professionalism;
Able to accept personal responsibility for the quality and timeliness of work, and for meeting expectations;
Good understanding and technical knowledge of current network and client operating systems, hardware, protocols, cybersecurity and standards, such as Windows OS, cloud platforms like O365, Microsoft Teams, SharePoint, Dynamics and Azure.
Able to seek opportunities to resolve problems, achieve goals, or otherwise advance the Commission’s mission;
Ability to work out of the Worcester headquarters and travel between locations to assure high availability of technology and systems;
Comfortable working independently, as well as with teams; and
Experience working with people from diverse cultural and ethnic backgrounds.

EDUCATION AND EXPERIENCE

Bachelor’s degree in Computer Science, Engineering, Mathematics, or related degree. An advanced degree is preferred;
At 7-10+ years’ experience in the field of Information Technology with at least three in a supervisory capacity;
At least 2 years’ experience developing and executing maintenance on systems for medium sized or large company or public agency;
ITIL Certification; and
CISSP is desired but not required

Salary Range: $120,000 - $135,000

Benefits Package:

The Commission is pleased to offer a comprehensive benefits package to its employees. The specific components and eligibility may vary based upon position classification, hours worked per week and other variables. Therefore, specific benefits for this position may be discussed as part of the interview and offer process.

This position is non-civil service. This position is a non-exempt position.

The overall benefits available include: paid vacation, sick and personal leave time, health, dental and vision insurance through the Commonwealth’s Group Insurance, and optional pre-tax Health Savings Account plans.

In addition, the Commission provides employees the opportunity to elect life insurance, long term disability insurance, deferred compensation savings, tuition remission and pre-tax commuter account plans, along with other programs.

The Commission employees also participate in the Commonwealth’s State Retirement Plan, which can become a defined benefit plan for those that both vest and subsequently retire from State service. Follow this link for additional retirement information: http://www.mass.gov/treasury/retirement/state-board- of-retire/.

Commitment to Diversity:

The Commission is committed to building a diverse staff across its entire agency and at all levels. The Commission is an equal opportunity/affirmative action employer.

Notice of Required Background Check – Including Tax Compliance:

The Commission requires a background check on all prospective employees as a condition of employment.

Candidates should be aware of this requirement but should also know that such background check is not initiated until:

A candidate is invited to a second or subsequent interview, and
The candidate has signed the Background Check Authorization Form and related releases.

This background check includes a Criminal Offender Record Information (CORI) check, Federal IRS and Department of Revenue state tax compliance on all prospective employees as a condition of their employment.

Candidates with advanced degrees and professional licenses may have these credentials verified. Individuals other than those references provided by a candidate may be contacted in the course of completing a full background and qualification check.

Those candidates invited to interview will be contacted by the Commission. Unfortunately, due to the anticipated high volume of applicants for this vacancy, we are unable to provide status updates to specific individuals.

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