SYSTEM ENGINEER

The System Engineers role is to ensure the stability and integrity of the Universitys server and storage infrastructure. This is achieved by planning, designing, and developing server and storage technology across the organization. In addition, the System Engineer will participate in the installation, monitoring, maintenance, support, and optimization of all server and storage hardware and software. This individual will also analyze and resolve server problems in a timely and accurate manner.This position reports to the Director of Information Technology.

REPRESENTATIVE DUTIES*
Manage physical servers and VMware virtual serversConfigure storage area network (SAN) and network attached storage (NAS) systemsResponsible for virtual desktop infrastructure (VDI)Deploy Microsoft Windows, Applications and Updates usingMicrosoft Configuration Manager (formerly SCCM)Develop automated processes using PowerShell scripting
Manage print servers and enterprise printers
Administer Microsoft Windows share drives for organization
Ensure Microsoft Windows domain controller core services are operational, such as Active Directory, domain name service (DNS), dynamic host configuration protocol (DHCP), and group policy object (GPO)
Create and edit security groups in Active Directory and Azure
Manage Apple MacOS and iOS; Google Chromebook and Android devices
Rack system and storage equipment, cables, and accessories
Perform upfront problem root cause analysis to understand the impact, severity, and risks; determine what workarounds and known errors exist; and assign a priority to such tickets
Ensure server and storage monitoring and alerts are operational
Analyze and remediate security threats and vulnerabilities
Maintain a highly secure environment through the proper configuration
Document changes to the systems using change management best practices
Participate in Business Continuity Planning and Exercises
Perform backup and restore operations for servers and databases
Organize inventory for server and storage devices and accessories
Ensure that problems in the environment are entered into the problem management ticketing system in a timely manner with accurate information
Assist IT Director with server and storage-related purchasing and licensing
Backup duties for Network Engineer:
- Support switches; Wi-Fi access points (WAP); routers and firewalls; web filter; network device backup and restore; uninterruptible power supply (UPS) battery backup systems; security camera system; network connectivity
Backup for Microsoft 365 Admin duties:
- Support Exchange and Exchange Online
- Support Azure
KNOWLEDGE and SKILLS*
Attention to detail and strong work ethic
Excellent customer service skills
Demonstrated experience managing end-user devices on a corporate network
Understanding of naming conventions, standards, and the discipline to follow them
Solid understanding of Microsoft Windows, Active Directory, Group Policies, and end-user administration
Solid understanding of TCP/IP protocol stack, DHCP, DNS, subnetting, VLANs, switching, routing, access control lists, and network troubleshooting
Comfortable with remote administration tools
Demonstrated desktop computer management in a client/server network
Experience with multifunction copiers, scan-to-email, and file, print metering, and driver nuances
Knowledgeable with desktop and server virtualization
Skill in managing multiple projects and deadlines effectively, prioritizing customer needs, and determining the urgency and impact of requests
Skill in communicating effectively with a variety of audiences, both verbally and in writing
Skill in presenting complex technical information to non-technical audiences
Skill in focusing on delivering services that are stable, reli ble, accessible, and sustainable in a manner that is ethical and responsible
Skill in managing projects through the stages of requirements gathering, progress reporting, management of change, risk management, and reporting to stakeholders
Skill in developing and supporting complex information systems
Skill in working independently and in a team environment
Skill in problem-solving
Skill in identifying usability problems and using innovation to find custom workarounds
Must possess in-depth knowledge of IT end-to-end problem management, encompassing availability, event management, and root-cause analysis
Ability to work a flexible schedule to support system availability that may include occasional nights, weekends, and holidays
Skill in delivering high-quality customer service delivery, with strong interpersonal skills and responsiveness.
Skill in effective communication both oral and written, with a variety of audiences.
MINIMUM EXPERIENCE QUALIFICATION*

Non-Supervisory: Four (4) years experience working in the information technology environment.

MINIMUM EDUCATION QUALIFICATION*

Associates Degree in Computer Science, Information Technology from accredited institution

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System Engineer